Aston Carter Customer Service (Remote After 9 Months) in Spokane, Washington
Description: • Provide exceptional client service. Research and resolve problems and errors. • Provide client and branch support for online and mobile banking and all other loan related transactions. • Contribute to department service quality goal achievement. • Proactively assessing client’s service needs, resolving inquiries, providing account information, and performing a variety of transactions on the client’s behalf. • Actively expanding existing client relationships by cross-selling products and services, or referring clients to appropriate sales staff. • Utilize computerized systems to gather information, troubleshoot and track calls. • Comply with policies, procedures, security requirements, and government regulations. Additional Skills & Qualifications: • Proven ability to provide professional, accurate, and responsive client service. • Possess effective verbal and written communication skills, including proper phone and email etiquette. • Experience in effective sales and referrals. • Possess strong negotiation, customer service, and time management skills. • Ability to handle multiple tasks simultaneously. Willingness to work in a busy team environment and handle changing priorities. • Knowledge of federal and state laws and regulations relating to deposit accounts and operations. Proficient in Microsoft Office products with the ability to manage multiple computer applications simultaneously. Work Environment: • On-site role in Spokane, Washington • M-F 8am to 5pm and then transitions to a 11am to 7pm after 4 months Opportunity of the role to go full remote after 9 months into the role. About Aston Carter: Please Note: Scammers are posing as Aston Carter. We’ll never contact you via Gmail, Telegram, or WhatsApp and we’ll never solicit money from you. At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [email protected] (%[email protected]) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.