Customer Experience Analyst

OGC is a boutique research and consulting agency specializing in data-driven strategy, quantitative analytics, and Customer Experience (CX) program design and optimization. We work with some of the world's largest organizations across industries such as Telecommunications, Financial Services, Healthcare, Retail, and Software, helping them understand their customers, generate actionable insights, and improve business performance. About the Role We're looking for a Customer Experience Analyst to become an integral part of our team and partner with one of our leading clients. In this role, you will act as a trusted advisor to business leaders, helping inform decisions through rich customer and operational data. You will transform raw information into meaningful insights that support CX initiatives and drive strategic process enhancements. This position offers the opportunity to collaborate across multiple teams, influence customer experience strategy, and build scalable analytics processes. It is a full-time, remote role working EST hours. Key Responsibilities • Lead global CX initiatives alongside cross-functional teams to ensure alignment, execution and continuous improvement of customer experience programs. • Gather requirements from business stakeholders to understand data and reporting needs. • Query and analyze data from multiple internal systems to identify customer insights, behaviors, and trends. • Develop clear, executive-ready reports and dashboards using visualization tools such as Tableau, Power BI, or Excel. • Build and maintain repeatable data workflows and reporting processes. • Design, test, and refine customer surveys aligned to client objectives and CX strategy. • Partner with implementation vendors to track deliverables, troubleshoot issues, and optimize CX platforms. • Communicate insights and recommendations clearly to client and internal teams. • Contribute to the evolution of CX processes by integrating customer feedback into strategic initiatives. • 3-5 years of experience in customer experience, market research, business analysis, or consulting. • Bachelor's degree in Business, Statistics, Computer Science, Social Sciences, or a related field. • Excellent problem-solver with the ability to dissect complex datasets, interpret patterns, and translate insight into informed business direction. • Proficiency in Excel and at least one programming or query language (e.g., Python, SQL). • Experience with data visualization tools such as Tableau or Power BI. • Familiarity with CX platforms (e.g., Medallia, Qualtrics) is a strong advantage. • Experience in crafting surveys, choosing appropriate sampling strategies, and conducting analytical reviews of the results is highly valued. • Excellent attention to detail and communication skills. • Strong project management and organizational skills, with the ability to balance multiple priorities. • Collaborative, proactive, and comfortable working independently in a remote environment. Apply tot his job