**Email/Chat/Phone Specialist (Nights and Weekends) – Live Events Enthusiast Wanted to Join the blithequark Team**
Are you a customer service enthusiast with a passion for live events? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we want to hear from you! As an Email/Chat/Phone Specialist (Nights and Weekends) at blithequark, you'll be at the forefront of delivering exceptional customer experiences for our fans, helping them find the perfect seats for their favorite events. **About blithequark** blithequark is a leading ticket marketplace that's revolutionizing the way people experience live events. We're passionate about creating unforgettable moments for our customers, and we're looking for like-minded individuals to join our team. With a focus on innovation, customer satisfaction, and employee growth, we're shaping the future of live events and we want you to be a part of it. **Your Role in Delivering Exceptional Customer Experiences** As an Email/Chat/Phone Specialist (Nights and Weekends), you'll be the face of blithequark, providing top-notch support to our customers via phone, email, and live chat. You'll be the go-to expert for all things related to ticket purchases, orders, inventory, and upcoming events. Your proactive approach, friendly demeanor, and high-quality service will ensure that our customers feel valued and supported every step of the way. **Key Responsibilities** * Handle customer contacts promptly and professionally, providing solutions to their queries and concerns * Answer questions about purchases, orders, inventory, and upcoming events, utilizing internal and external technology to manage order fulfillment * Support customers proactively via phone, email, and live chat, ensuring that their needs are met and exceeded * Collaborate with internal teams to resolve complex issues and provide seamless customer experiences * Contribute to the growth and development of our team, sharing knowledge and best practices to drive excellence **Career Progression and Growth Opportunities** At blithequark, we believe in investing in our employees and providing opportunities for growth and development. Here's a snapshot of how your role will progress over the first 30, 90, and 180 days: * **30 days in**: Complete new hire orientation, learn about ticket marketplaces, and acclimate to team and company norms * **90 days in**: Perform core responsibilities comfortably on your own, maintain and harvest internal and external relationships, and contribute to business goals and team efficiencies * **180 days in**: Apply methods to execute individual tasks that positively impact the team, play an active role in continued learnings, and handle front-line customer escalations and follow-ups **What We're Looking For** * 1-2 years of customer service experience via phone, email, and live chat * Team player mentality and drive to contribute to culture and growth * Sense of curiosity to ask questions and keenness to improve upon work * Passion for live events (sports, concerts, or theatre) * Flexible schedule to work evenings, weekends, and holidays * Excellent verbal and written communication skills * Experience with Zendesk or similar help desk software **Schedule and Benefits** * Hybrid schedule with 3 days in office and 2 days remote * Competitive compensation package, including a $40,000 base salary, bi-annual bonuses, and equity * Fully paid training and onboarding program * Comprehensive benefits package, including FLEX PTO, mental health days, medical, dental, and vision insurance, 401K matching, and monthly credits and discounts for attending live events **Join the blithequark Team Today!** If you're a customer service enthusiast with a passion for live events, we want to hear from you! Apply now to become an Email/Chat/Phone Specialist (Nights and Weekends) at blithequark and be part of a dynamic team that's shaping the future of live events. ```html How to Apply To apply for this exciting opportunity, please click on the link below: Apply Job! ``` Apply for this job