**Experienced CPC Processor Customer Support Representative – Remote Call Center**

Are you passionate about delivering exceptional customer experiences and navigating complex healthcare scenarios? Do you thrive in fast-paced environments and possess excellent communication skills? If so, we invite you to join blithequark, a pioneering data platform company revolutionizing the healthcare industry. As a CPC Processor Customer Support Representative, you will play a vital role in ensuring seamless interactions between patients, insurance companies, and attorneys, while providing accurate medical record status information. **About blithequark** At blithequark, we're committed to harnessing the power of data to transform healthcare decision-making. Our platform, powered by the largest and most diverse health data network in the U.S., enables secure, accessible, and usable data to inform better health decisions. As a trusted partner to the world's leading life sciences companies, government agencies, and healthcare providers, we're driven by a shared vision of a future where every healthcare decision is powered by the right data, at the right time, in the right format. **Join Our Team** By joining blithequark, you'll become part of a high-performing, values-driven team that's rising to the challenge of tackling complex healthcare problems with technology-forward solutions. Our team members bring a diversity of professional, educational, and life experiences to the table, and we're committed to fostering an inclusive and supportive work environment that encourages growth and innovation. **Key Responsibilities** As a CPC Processor Customer Support Representative, your primary responsibilities will include: * Processing medical record requests by taking calls from patients, insurance companies, and attorneys to provide accurate medical record status information * Documenting information in multiple platforms using two computer monitors * Proficiently navigating Microsoft Office, including Word and Excel * Working in a high-volume production environment, ensuring seamless interactions with customers and colleagues * Collaborating with internal teams to resolve complex customer issues and provide exceptional support **We Offer** At blithequark, we're committed to investing in our team members' growth and development. As a CPC Processor Customer Support Representative, you can expect: * Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor * Company-provided equipment, including a computer, monitor, virtual phone, and other necessary tools * Full benefits package, including PTO, health, vision, and dental insurance, as well as a 401(k) savings plan and tuition assistance * Competitive pay rates, with an estimated base pay range of $15-$18.32 USD per hour **Essential Qualifications** To succeed in this role, you'll need: * Excellent communication and interpersonal skills, with the ability to navigate complex healthcare scenarios * Proficiency in Microsoft Office, including Word and Excel * Ability to work in a high-volume production environment, ensuring seamless interactions with customers and colleagues * Strong problem-solving skills, with the ability to collaborate with internal teams to resolve complex customer issues * High school diploma or equivalent required; associate's or bachelor's degree preferred **Preferred Qualifications** While not required, the following qualifications will make you a strong candidate: * Previous experience in customer support or a related field * Familiarity with healthcare terminology and concepts * Experience working in a call center or remote environment * Certification in customer service or a related field **Skills and Competencies** To excel in this role, you'll need to possess: * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities * Proficiency in Microsoft Office, including Word and Excel * Strong attention to detail and accuracy in documentation * Ability to maintain confidentiality and handle sensitive customer information **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to investing in our team members' growth and development. As a CPC Processor Customer Support Representative, you'll have access to: * Comprehensive training programs, including onsite and virtual training sessions * Job shadowing opportunities with experienced mentors * Opportunities for career advancement and professional growth within the company * Access to industry-leading tools and technologies * Collaborative and supportive work environment that encourages innovation and creativity **Work Environment and Company Culture** At blithequark, we're proud of our inclusive and supportive work environment, which values diversity, equity, and inclusion. Our team members enjoy: * Flexible work arrangements, including remote work options * Collaborative and dynamic work environment that encourages innovation and creativity * Opportunities for professional growth and development * Access to industry-leading tools and technologies * Comprehensive benefits package, including PTO, health, vision, and dental insurance, as well as a 401(k) savings plan and tuition assistance **Compensation, Perks, and Benefits** As a CPC Processor Customer Support Representative, you can expect: * Competitive pay rates, with an estimated base pay range of $15-$18.32 USD per hour * Comprehensive benefits package, including PTO, health, vision, and dental insurance, as well as a 401(k) savings plan and tuition assistance * Opportunities for career advancement and professional growth within the company * Access to industry-leading tools and technologies * Collaborative and supportive work environment that encourages innovation and creativity **Conclusion** If you're passionate about delivering exceptional customer experiences and navigating complex healthcare scenarios, we invite you to join blithequark as a CPC Processor Customer Support Representative. With our comprehensive training programs, collaborative work environment, and opportunities for career growth and development, you'll find a fulfilling and challenging role that aligns with your skills and interests. Apply today to take the first step towards a rewarding career with blithequark!