**Experienced Customer Care Professional - Commercial & Merchant Servicing ID-1921 – blithequark Store**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join our dynamic team at blithequark as a Customer Care Professional in our Commercial & Merchant Servicing department. At blithequark, we're committed to providing our customers with unparalleled service and support. As a Customer Care Professional, you'll play a vital role in ensuring that our merchants receive the highest level of service, resolving issues promptly, and celebrating their value to us. If you're a problem-solver with a flexible approach to daily tasks and a passion for delivering exceptional customer experiences, we want to hear from you. **About blithequark** blithequark is a leading provider of innovative solutions and services that empower businesses to thrive in today's fast-paced market. Our team is dedicated to delivering exceptional customer experiences, and we're committed to creating a work environment that's inclusive, supportive, and empowering. As a Customer Care Professional, you'll be part of a dynamic team that's passionate about making a difference in the lives of our customers and colleagues. **Key Responsibilities** As a Customer Care Professional in our Commercial & Merchant Servicing department, you'll be responsible for: * Providing excellent levels of service to blithequark's UK merchants, responding to phone calls and cases in a timely and accurate manner * Resolving customer issues promptly and effectively, using your problem-solving skills to find creative solutions * Managing a workflow in line with departmental and individual goals, ensuring that you meet departmental quality standards * Working in a fast-paced environment with a variety of day-to-day workloads, using your multi-tasking skills to prioritize tasks and meet deadlines * Collaborating with internal teams to provide support and resolve issues, using your communication skills to build strong relationships with colleagues and customers **Essential Skills and Qualifications** To succeed in this role, you'll need: * Previous customer service experience, either face-to-face or over the phone * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues * A problem-solving mindset, with the ability to think creatively and find effective solutions to complex issues * Computer literacy to an intermediate level, with experience using software applications and systems * Organizational skills, with the ability to prioritize tasks and manage a workflow effectively * A flexible approach to daily tasks, with the ability to adapt to changing priorities and deadlines * A passion for delivering exceptional customer experiences, with a commitment to providing high-quality service and support **Preferred Qualifications** While not essential, the following qualifications would be beneficial: * Experience working in a fast-paced customer service environment * Knowledge of blithequark's products and services * Experience using software applications and systems, such as CRM systems and customer service platforms * A degree or equivalent qualification in a relevant field, such as business, marketing, or communications **Benefits and Perks** As a Customer Care Professional at blithequark, you'll enjoy a range of benefits and perks, including: * Competitive base salaries and bonus incentives * Support for financial well-being and retirement, including comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible work arrangements and schedules, with hybrid and virtual options available through Amex Flex * Generous paid parental leave policies, depending on your location * Free access to global on-site wellness centers staffed with nurses and doctors, depending on your location * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities, to help you grow and succeed in your role **Work Environment and Culture** As a Customer Care Professional at blithequark, you'll work in a dynamic and inclusive environment that's committed to supporting the well-being of our colleagues and their loved ones. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a work environment that's empowering, supportive, and fun. **How to Apply** If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Note:** This job description is not an exhaustive list of all the responsibilities, skills, and qualifications required for this role. As a Customer Care Professional at blithequark, you'll be expected to adapt to changing priorities and deadlines, and to take on additional responsibilities as needed.