**Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences Across America's Fastest and Most Reliable Network**

At blithequark, we're more than just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in meaningful ways. As a Customer Sales and Service Representative, you'll be at the forefront of this mission, delivering exceptional customer experiences that exceed expectations and drive loyalty. If you're a sales and customer service pro with a passion for technology and a knack for building relationships, we want to hear from you. **About blithequark** blithequark is a leader in the telecommunications industry, powering and empowering how people live, work, and play by connecting them to what brings them joy. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. We're a place where you can share your ideas freely, learn, grow, and thrive in a fast-paced and dynamic environment. Our commitment to innovation, creativity, and impact drives us to push boundaries and make a difference in the world. **Your Role** As a Customer Sales and Service Representative, you'll be responsible for delivering an exceptional customer experience to our valued customers. You'll be the face of blithequark, providing top-notch service and support to customers who rely on us for their communication needs. Your superior sales and customer service skills, combined with your excitement for technology, will enable you to: * Answer incoming calls from customers and respond to requests about installation, disconnection, or changes to service * Instill confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of blithequark's products and services to effectively service and retain customers * Identify customer needs and proactively offer our products and services to meet monthly sales goals and deliver an outstanding customer experience * Investigate and resolve customer inquiries and disputes on service, billing, rates, adjustments, and policy issues * Respond to requests from customers about blithequark products and services * Verify service order accuracy and completeness and make corrections/changes, as needed * Negotiate the collection of overdue bills * Work evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business * Manage various systems and work tools while engaging on the phone with customers **What We're Looking For** We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You'll take a deep interest in learning about your customers, business challenges, and industry trends. You'll enjoy the fast pace and urgency needed to manage incidents and have no problem juggling multiple priorities. Your empathy and communication skills will make it possible for you to diffuse sensitive situations, and you'll take real ownership of customer concerns, driven to provide exceptional customer service. **Essential Qualifications** * Related Associate Degree or 2+ years' relevant experience * Customer Service call center experience * Previous collections experience * Experience with selling products and services * Customer service skills * Demonstrated ability to communicate with detail and precision **Preferred Qualifications** * Experience working in a fast-paced, dynamic environment * Proven track record of meeting sales goals and building relationships with customers * Knowledge of blithequark's products and services * Experience with sales and customer service software and systems **What We Offer** At blithequark, we're committed to providing a comprehensive benefits package that supports your career growth and well-being. Our benefits include: * Health and wellness benefits * 401(k) Savings Plan * Stock incentive programs * Paid time off * Adoption assistance and tuition assistance * Award-winning total rewards package **Compensation** The compensation range for this position is between $579.50 and $1,718.00 weekly based on a full-time schedule, depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours. **Work Environment** As a remote role, you'll work from home with occasional in-person trainings and meetings. You'll have the flexibility to work in a comfortable and productive environment, while still being part of a dynamic and collaborative team. **Equal Employment Opportunity** We're proud to be an equal opportunity employer, celebrating our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At blithequark, we know that diversity makes us stronger, and we're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and values, and to submit your application. We can't wait to hear from you! Apply for this job