**Experienced Customer Service Associate - Nights and Weekends (Full Time) at arenaflex**

**Unlock a Rewarding Career in Live Event Ticketing at arenaflex** Join the arenaflex team as a Customer Service Associate, where you'll play a vital role in delivering exceptional experiences to our valued sellers and customers. As a key member of our Seller Operations team, you'll be responsible for managing transactions, resolving issues, and providing top-notch support to our stakeholders. If you're passionate about live events, customer service, and problem-solving, this is an exciting opportunity to grow your career in a dynamic and fast-paced environment. **About arenaflex** arenaflex is a leading ticket exchange platform that connects buyers and sellers of live event tickets. Our mission is to provide a seamless and secure experience for our customers, while also ensuring that our sellers receive fair compensation for their tickets. With a strong focus on customer satisfaction and seller relationships, we're committed to building a community that values trust, transparency, and excellence. **Your Role as a Customer Service Associate** As a Customer Service Associate at arenaflex, you'll be responsible for: * Managing transactions and relationships with our valued sellers and customers * Responding to calls and emails regarding event and order-related questions * Investigating and resolving issues that affect customer experience * Handling day-to-day interactions with sellers beyond traditional customer service responsibilities * Monitoring order queues and providing real-time assistance * Collaborating with the team to advance individual and team goals **Your Journey as a Customer Service Associate** Here's a breakdown of your role expectations in the first 30, 90, and 180 days: **30 Days:** * Complete new hire orientation and gain knowledge about arenaflex's operations and the live event industry * Learn about ticket marketplaces and how you'll contribute to providing great experiences for our customers * Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions **60 Days:** * Investigate instances where customer experience has been affected, determine fault, and resolve issues fairly and constructively * Handle day-to-day interactions with sellers beyond traditional customer service responsibilities * Navigate order queues and determine what requires attention to provide real-time assistance **90 Days:** * Play an active role in continued learnings to advance skill sets necessary for individual and team goals * Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers **What You'll Bring** To succeed as a Customer Service Associate at arenaflex, you'll need: * Outstanding communication, attention to detail, and organizational skills * A strong customer service mindset that embodies problem-solving, decision-making, and resolution skills * Interest in the live event space and an eager-to-learn attitude **Work Environment and Schedule** Our office is located in Coppell, TX, and we offer a hybrid work model with 3 days in-office and 2 days at home. Your work schedule will be: * Monday-Friday 8:30-5:00pm for the first 4 weeks of employment (training is paid and all in-office) * 1:30pm-10:00pm, with Tuesday/Wednesday off * 1:30pm-10:00pm, with Wednesday/Thursday off **Compensation and Benefits** * $40,000 base salary with overtime eligibility * Bi-annual bonuses * Annual equity grant * Overtime eligibility for any hours worked over 40/week **Why Join arenaflex?** At arenaflex, we're passionate about creating a work environment that's inclusive, supportive, and rewarding. We offer: * Opportunities for career growth and professional development * Collaborative and dynamic team environment * Recognition and rewards for outstanding performance * Comprehensive benefits package, including health insurance, retirement plan, and paid time off **Ready to Join the arenaflex Team?** If you're a customer service enthusiast with a passion for live events, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join a dynamic team that's shaping the future of ticketing. Apply now and take the first step towards a rewarding career at arenaflex! Apply for this job