**Experienced Customer Service Representative I – Remote Opportunity at arenaflex**

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leading innovator in the medical implant industry, we're committed to empowering our customers with the knowledge and support they need to succeed. We're now seeking an experienced Customer Service Representative I to join our remote team and play a vital role in driving customer satisfaction and loyalty. **About arenaflex** arenaflex is a dynamic and forward-thinking organization that's dedicated to revolutionizing the medical implant industry with cutting-edge solutions and unparalleled customer service. Our team is comprised of passionate professionals who share a common goal: to make a meaningful difference in the lives of our customers and the communities we serve. With a strong focus on innovation, collaboration, and continuous improvement, we're constantly pushing the boundaries of what's possible and striving for excellence in everything we do. **The Role** As a Customer Service Representative I at arenaflex, you'll be responsible for providing exceptional customer service and support to our hospital customers, sales teams, and other stakeholders. Your primary focus will be on resolving customer claims and complaints in a fair, effective, and timely manner, while also developing and implementing organization-wide initiatives to proactively inform and educate customers. You'll work closely with our sales teams, hospital billing specialists, and other cross-functional teams to build relationships, resolve issues, and drive continuous improvements across the business. **Key Responsibilities** * Provide customer service and support to hospital customers, sales teams, and other stakeholders via phone, email, and other communication channels * Resolve customer claims and complaints in a fair, effective, and timely manner, in accordance with consumer laws and arenaflex policies * Develop and implement organization-wide initiatives to proactively inform and educate customers * Build relationships with hospital billing specialists and support surgery product usage questions to accelerate billing process * Follow up with hospitals about purchase orders and clarify discrepancies * Determine when Representative support requires escalation based on complexity of request and priority level of need * Follow order entry process and back-up team members * Provide proactive updates on order status to accelerate billing process * Ensure that hospital-requested products are on track for delivery and communicate kit needs to warehouse if quick delivery is required * Provide phone support for inquiries from sales and healthcare professionals * Provide feedback and suggestions to improve service levels, internal processes, and customer support methodology * Support Stryker Sales by providing answers to questions generated by telephone, emails, and fax. Research responses with sales. * Prepare product or service reports by collecting and analyzing customer information * Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes * Order Entry (sales/customer support) 50%? * Purchae Order Application 25%? * Credit/Rebills 5-10% **What You Need** * High school diploma or equivalent – required * 2+ years of customer or account management experience – required * Demonstrated knowledge of the medical implant industry and hospital customer base – preferred **What We Offer** * Competitive hourly rate: $19.58 – $32.04 per hour, plus bonus eligibility and benefits * Opportunity to work in a dynamic and innovative organization * Collaborative and supportive team environment * Professional development and growth opportunities * Flexible remote work arrangement * Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity at arenaflex. Please submit your application, including your resume and a cover letter, through our online application portal. Apply Now! **arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.** Apply for this job