**Experienced Customer Success Representative – Nurturing Relationships and Driving Growth in a Dynamic Remote Environment**

At blithequark, we're revolutionizing the way we approach education, empowering children to become risk-taking entrepreneurs, inquisitive problem solvers, and empathetic leaders. As the largest and fastest-growing STEM camp provider in NYC, we're on a mission to create a world where every child can thrive. Join us on this exciting journey and become a part of our dynamic team as a Customer Success Representative. **About blithequark** blithequark is a pioneering education company that's redefining the way we learn. With a focus on STEM education, we're creating immersive experiences that inspire children to explore, innovate, and grow. Our summer camps are a testament to our commitment to providing high-quality education that's both fun and engaging. With 3000 campers annually, we're the Disney World of STEM education, where every learning experience is magical, impactful, and memorable. **Job Description** We're seeking an experienced Customer Success Representative to join our summer team. As a key member of our customer happiness team, you'll play a critical role in nurturing our community of families with your exceptional communication and relationship-building skills. You'll be responsible for providing exceptional customer service via email, phone, and chat, building and maintaining positive relationships with customers, and collaborating with cross-functional teams to meet customer needs and drive process improvements. **Responsibilities** * Provide exceptional customer service via email, phone, and chat to resolve inquiries and issues promptly * Build and maintain positive relationships with customers, anticipating their needs to ensure satisfaction * Conduct customer outreach and follow-ups to provide personalized support and ensure continued engagement * Maintain accurate records of customer interactions and monitor feedback to identify improvement areas * Collaborate with cross-functional teams to meet customer needs and drive process improvements * Assist with special projects to support the customer happiness team, such as research or system development projects **Attributes** * Empathetic problem solver with excellent written and verbal communication skills * Skilled at building long-term relationships and proactive in improving processes * Purposeful and driven, passionate about achieving results and making an impact * Positive attitude, solution-oriented mindset, and accountable in commitments * Open to feedback, continuously learning, and a team player who values empathy and compassion **Job Details** * Hours: 30-40 hours per week, Saturdays and Sundays required * Period: Immediate start until the end of August * Compensation: $20 per hour **Join Our Vision** We're searching for professionals who are not just skilled but also deeply align with our core values. At blithequark, our 'Ways of Being' guide everything we do: * We are purposeful in our actions, always asking "why" to cultivate inner motivation * We ask "how to make it work" before wondering "if it will be possible" * Our decisions are grounded in data and logic * We are accountable and disciplined * We actively seek feedback, embracing different perspectives and effective methods that contribute to our growth * We avoid superficial solutions, opting instead to thoroughly analyze problems to create sustainable, scalable responses * We are unifiers, fostering a loving and caring team environment that deeply values empathy and compassion If these values speak to you, see how you align with our complete 'Ways of Being' at [www.blithequark.co/value]( **To Apply** Please email your resume and cover letter along with a sample response to the following client prompt: "We are reconsidering camps for our 4-year-old - given he has difficulty adjusting to new environments, we are considering just putting him in the daycare that he will be attending for his Pre-K program. What is your refund policy? We would keep our 7-year-old enrolled!" **Work Environment and Company Culture** As a remote Customer Success Representative, you'll have the flexibility to work from anywhere while being part of a dynamic and supportive team. We're committed to creating a work environment that's inclusive, empathetic, and empowering. Our team is passionate about making a difference in the lives of children, and we're looking for like-minded individuals who share our vision. **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As a Customer Success Representative, you'll have opportunities to learn from experienced professionals, develop new skills, and take on new challenges. We're committed to creating a culture of continuous learning and growth, where every employee can thrive and reach their full potential. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * $20 per hour * Opportunities for career growth and advancement * Comprehensive training and development programs * A dynamic and supportive work environment * Flexible work arrangements, including remote work options * A culture of empathy, compassion, and inclusivity If you're passionate about education, customer success, and making a difference in the lives of children, we encourage you to apply. Join our team and become a part of a dynamic and innovative organization that's shaping the future of education. Apply Now! **Equal Opportunity Employer** blithequark is an equal opportunity employer. We're committed to creating a diverse and inclusive work environment that values empathy, compassion, and inclusivity. We welcome applications from diverse candidates who share our values and are passionate about making a difference in the lives of children. Apply for this job