**Experienced Customer Support Agent – Junior Role at blithequark**
Are you a customer-focused individual with a passion for delivering exceptional support experiences? Do you thrive in a dynamic environment where no two days are the same? Look no further than this exciting opportunity to join blithequark as a Customer Support Agent. As a key member of our operations team, you will play a vital role in ensuring the success of our clients and campaigns. **About blithequark** blithequark is a leading innovator in the digital advertising space, dedicated to helping businesses succeed in the ever-evolving online landscape. Our team of experts is passionate about delivering cutting-edge solutions that drive results and exceed expectations. As a Customer Support Agent at blithequark, you will be part of a collaborative and fast-paced environment where creativity, innovation, and customer satisfaction come together. **Responsibilities** As a Customer Support Agent at blithequark, you will be responsible for providing top-notch support to our clients and advertisers. Your key responsibilities will include: * Managing inbound communications (email, live chat, and phone) from advertisers and publishers related to onboarding, as well as relationship and campaign management * Onboarding and setting up new accounts to ensure a seamless experience for our clients * Monitoring and optimizing ad campaigns to ensure performance targets are being met * Understanding advertiser and publisher needs and providing timely support to inquiries according to Service Level Agreements (SLAs) * Generating reports for clients when needed to provide valuable insights and recommendations * Communicating with cross-functional teams to relay pertinent information and ensure seamless collaboration **Qualifications** To succeed in this role, you will need to possess the following qualifications: * Bachelor's Degree in any discipline * Strong verbal and written communication skills to effectively interact with clients and internal teams * Proficiency in Microsoft Office and Google Suite to manage and analyze data * Previous customer service experience and strong customer service skills to deliver exceptional support experiences * Strong analytical skills to identify trends and opportunities for improvement * Proactive, productive, and entrepreneurial attitude to thrive in a fast-paced environment * Previous experience working for an online advertising company is a plus, but not required * Familiarity with ad platforms (including Google Adwords or Analytics, Yahoo, and The Trade Desk) and software systems (including CRM tools such as Salesforce, Outreach, and Zendesk) is a plus **What We Offer** As a valued member of the blithequark team, you can expect: * A competitive salary and benefits package * Opportunities for career growth and professional development * A dynamic and collaborative work environment * Flexible remote work arrangements to balance work and life * Access to cutting-edge technology and tools to enhance your skills and productivity * A comprehensive training program to ensure your success in the role * Recognition and rewards for outstanding performance and contributions **Why Join blithequark?** At blithequark, we are passionate about delivering exceptional support experiences that exceed our clients' expectations. We believe in fostering a culture of innovation, collaboration, and continuous learning. As a Customer Support Agent at blithequark, you will have the opportunity to: * Work with a talented and diverse team of experts in the digital advertising space * Develop your skills and expertise in customer support, campaign management, and data analysis * Contribute to the success of our clients and campaigns, driving results and growth * Enjoy a dynamic and flexible work environment that supports work-life balance * Participate in ongoing training and development programs to enhance your skills and career prospects **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional support experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Note:** This job posting is for a remote position in Canada. Apply for this job