**Experienced Director of Client Management – Virtual Leadership Role at arenaflex**

At arenaflex, we're dedicated to empowering individuals and businesses to achieve their full potential. As a global and diverse community of colleagues, we're united by our commitment to delivering exceptional customer experiences, fostering a culture of inclusivity, and driving growth through innovation. Our unique approach to career development and employee support has earned us a reputation as a leader in the industry. If you're passionate about making a meaningful impact and want to join a team that shares your values, we invite you to explore this exciting opportunity. **About arenaflex** arenaflex is a world-renowned leader in the payments industry, with a rich history of innovation and customer satisfaction. Our commitment to excellence has earned us a reputation as a trusted partner for businesses and individuals around the globe. At arenaflex, we believe that our people are our greatest asset, and we're dedicated to providing a supportive and inclusive environment that fosters growth, learning, and success. **Job Summary** We're seeking an experienced Director of Client Management to lead our virtual team in Southern California, overseeing a portfolio of merchant relationships with companies headquartered across the region. As a key member of our leadership team, you'll be responsible for driving revenue growth, building strong relationships with clients, and developing a high-performing team of Senior Client Managers. If you're a strategic thinker with a passion for sales, leadership, and customer satisfaction, we encourage you to apply for this exciting opportunity. **Key Responsibilities** As the Director of Client Management, you'll be responsible for leading a team of 5 Senior Client Managers in delivering exceptional customer experiences and driving revenue growth for arenaflex. Your key responsibilities will include: * **Leading a high-performing team**: You'll be responsible for leading a team of 5 Senior Client Managers, providing guidance, coaching, and support to help them achieve their goals and develop their skills. * **Growing revenue and improving share**: You'll work closely with your team to identify opportunities for growth and develop strategies to drive revenue and improve share. * **Cultivating a culture of learning**: You'll foster a culture of learning and development within your team, encouraging ongoing education and training to stay ahead of the curve in the fast-changing payments landscape. * **Maintaining and strengthening arenaflex business**: You'll work closely with internal colleagues to identify opportunities for growth and develop strategies to maintain and strengthen arenaflex's business. * **Embracing the fast-changing payments landscape**: You'll stay up-to-date with payment trends and economic/competitive indicators, using this knowledge to inform your decision-making and drive growth. * **Partnering with internal colleagues**: You'll work closely with internal colleagues to develop partnership and marketing assets that will be relevant to your customer base. * **Modeling key sales behaviors and skills**: You'll demonstrate key sales behaviors and skills, balancing deal and skill coaching to help your team achieve their goals. * **Increasing merchant satisfaction and maximizing profits**: You'll work closely with your team to develop an enterprise approach to increasing merchant satisfaction and maximizing profits. **Essential Qualifications** To be successful in this role, you'll need: * **Proven leadership experience**: You'll have a proven track record of leading high-performing teams and driving revenue growth. * **Sales and leadership expertise**: You'll have a strong background in sales and leadership, with a deep understanding of the payments industry. * **Strategic thinking**: You'll be a strategic thinker with a ability to develop and implement effective strategies to drive growth and improve share. * **Communication and interpersonal skills**: You'll have excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal colleagues. * **Analytical and problem-solving skills**: You'll have strong analytical and problem-solving skills, with the ability to analyze data and develop effective solutions. * **Bachelor's degree**: You'll have a Bachelor's degree in a relevant field, such as business, marketing, or finance. **Preferred Qualifications** While not essential, the following qualifications would be beneficial: * **Master's degree**: You'll have a Master's degree in a relevant field, such as business, marketing, or finance. * **Industry experience**: You'll have experience working in the payments industry, with a deep understanding of the latest trends and developments. * **Certifications**: You'll have relevant certifications, such as a Certified Payments Professional (CPP) or a Certified Sales Professional (CSP). **Skills and Competencies** To be successful in this role, you'll need to demonstrate the following skills and competencies: * **Leadership**: You'll have a proven track record of leading high-performing teams and driving revenue growth. * **Sales and marketing**: You'll have a strong background in sales and marketing, with a deep understanding of the payments industry. * **Strategic thinking**: You'll be a strategic thinker with a ability to develop and implement effective strategies to drive growth and improve share. * **Communication and interpersonal skills**: You'll have excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal colleagues. * **Analytical and problem-solving skills**: You'll have strong analytical and problem-solving skills, with the ability to analyze data and develop effective solutions. * **Collaboration and teamwork**: You'll be able to work collaboratively with internal colleagues and external partners to achieve shared goals. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Director of Client Management, you'll have access to a range of learning and development opportunities, including: * **Training and development programs**: You'll have access to a range of training and development programs, designed to help you develop your skills and knowledge. * **Mentorship and coaching**: You'll have the opportunity to work with experienced mentors and coaches, who can provide guidance and support as you develop your career. * **Networking opportunities**: You'll have access to a range of networking opportunities, including industry events and conferences. * **Career progression**: You'll have the opportunity to progress your career within arenaflex, with a range of leadership and management roles available. **Work Environment and Company Culture** At arenaflex, we're committed to creating a supportive and inclusive work environment that fosters growth, learning, and success. Our company culture is built on a set of core values, including: * **Innovation**: We're a company that's always looking for new and better ways to do things. * **Collaboration**: We work together as a team to achieve shared goals. * **Integrity**: We're committed to doing the right thing, even when it's hard. * **Customer focus**: We're passionate about delivering exceptional customer experiences. * **Inclusion and diversity**: We're committed to creating a workplace that's inclusive and diverse, where everyone feels valued and respected. **Compensation, Perks, and Benefits** As a Director of Client Management at arenaflex, you'll be rewarded with a competitive salary and a range of benefits, including: * **Competitive salary**: You'll receive a salary that's competitive with industry standards. * **Bonus and commission**: You'll have the opportunity to earn bonus and commission, based on your performance. * **Benefits package**: You'll receive a comprehensive benefits package, including health insurance, retirement savings, and paid time off. * **Perks and discounts**: You'll have access to a range of perks and discounts, including gym memberships, travel discounts, and more. **Conclusion** If you're a strategic thinker with a passion for sales, leadership, and customer satisfaction, we encourage you to apply for this exciting opportunity. As a Director of Client Management at arenaflex, you'll have the chance to lead a high-performing team, drive revenue growth, and make a meaningful impact on our business. We're committed to creating a supportive and inclusive work environment that fosters growth, learning, and success. Apply now to join our team and start your journey with arenaflex. Apply for this job