Experienced Full Stack Customer Support Representative – Disney Remote Customer Service Team
About Us Welcome to the enchanting world of Disney, where magic meets innovation! As a global leader in entertainment, media, and technology, we're always looking for talented individuals to join our team. Our Disney Remote Customer Service Team is a dynamic group of professionals who are passionate about delivering exceptional service to our customers from the comfort of their own homes. If you're a people person with a love for all things Disney, we want to hear from you! About the Role We're seeking an experienced Full Stack Customer Support Representative to join our team. As a key member of our customer support team, you'll be responsible for providing top-notch service to our customers, resolving their queries, and ensuring their satisfaction. If you're a problem-solver with excellent communication skills and a passion for delivering exceptional customer experiences, we want to hear from you! Key Responsibilities Provide exceptional customer service to Disney enthusiasts via phone, email, and chat Resolve customer queries and concerns in a timely and professional manner Work collaboratively with our team to ensure seamless customer experiences Stay up-to-date with Disney products and services to provide accurate information to customers Meet and exceed customer satisfaction targets Participate in ongoing training and development to improve customer service skills Work in a fast-paced, dynamic environment with a focus on delivering exceptional results Essential Qualifications To be successful in this role, you'll need: At least 2 years of experience in customer-facing roles, preferably in the entertainment or media industry Excellent communication and interpersonal skills Ability to work independently and as part of a team Flexibility to work varied shifts, including evenings, weekends, and holidays Ability to adapt to changing priorities and deadlines Basic computer skills, including proficiency in Microsoft Office High school diploma or equivalent Preferred Qualifications We're looking for candidates with: Experience in a live production environment, temporary job, or similar educational experience Knowledge of server-based recording/playback and non-linear editing systems like Quantel Understanding of arrangement changes, EVS, transcoding systems, and file formats Skills and Competencies To succeed in this role, you'll need: Excellent problem-solving and analytical skills Strong communication and interpersonal skills Ability to work in a fast-paced, dynamic environment Flexibility and adaptability Basic computer skills, including proficiency in Microsoft Office Ability to learn and adapt to new systems and technologies Career Growth Opportunities and Learning Benefits We're committed to helping our employees grow and develop their careers. As a member of our Disney Remote Customer Service Team, you'll have access to: Ongoing training and development programs to improve customer service skills Opportunities for career advancement and professional growth Access to Disney's extensive library of online training resources Regular feedback and coaching to help you succeed in your role Work Environment and Company Culture We're proud of our inclusive and supportive work environment, where every employee feels valued and respected. As a member of our Disney Remote Customer Service Team, you'll enjoy: A flexible and remote work arrangement, allowing you to work from the comfort of your own home A dynamic and fast-paced work environment, with a focus on delivering exceptional results A collaborative and supportive team culture, with regular opportunities for socialization and team-building A comprehensive benefits package, including health insurance, retirement savings, and paid time off Compensation, Perks, and Benefits Compensation and Benefits We offer a competitive compensation package, including: A hourly rate of $30/hour A comprehensive benefits package, including health insurance, retirement savings, and paid time off Opportunities for career advancement and professional growth A flexible and remote work arrangement, allowing you to work from the comfort of your own home Why Join Our Team? At Disney, we're passionate about delivering exceptional customer experiences and creating magical moments for our guests. As a member of our Disney Remote Customer Service Team, you'll have the opportunity to: Make a real difference in the lives of our customers Work with a talented and dedicated team of professionals Develop your skills and knowledge in a fast-paced and dynamic environment Enjoy a comprehensive benefits package and competitive compensation Be part of a global company that's shaping the future of entertainment, media, and technology How to Apply If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, to: Apply Job! Equal Employment Opportunity Disney is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Disclaimer The information contained in this job posting is accurate at the time of posting. However, we reserve the right to modify or withdraw this job posting at any time without notice. Apply for this job