**Experienced Full Stack Help Desk Technician - 3rd Shift Remote IT Support Specialist**

**Join Our Dynamic Team and Take the First Step Towards a Rewarding Career in IT Support** Are you passionate about delivering exceptional customer service and technical support? Do you have a strong desire to learn and grow in a dynamic and supportive environment? If so, we invite you to apply for the Experienced Full Stack Help Desk Technician - 3rd Shift Remote IT Support Specialist position at CMIT Solutions. **Overview** At CMIT Solutions, we are committed to providing top-notch IT support services to our clients and partners. As a Help Desk Analyst, you will play a critical role in ensuring that all IT-related issues are resolved efficiently and effectively. Our ideal candidate will possess excellent communication skills, a strong analytical mindset, and the ability to work in a fast-paced environment. **Responsibilities** As a Help Desk Analyst, your key responsibilities will include: * Providing exceptional customer service to our clients and partners, ensuring that their IT-related issues are resolved promptly and efficiently. * Managing multiple clients and projects simultaneously, prioritizing tasks and meeting deadlines. * Working in a fast-paced environment, addressing issues escalated by both phone and ticketing system. * Providing remote assistance to end-users in the use of existing and new technologies, hardware, and software. * Setting up desktop and laptop computers, ensuring that they are configured and functioning correctly. * Understanding IT security and identifying and escalating policy violations. * Contributing to the company knowledge base, ensuring that documentation is up-to-date and accurate. * Participating in Managed Service Operations, including monitoring and responding to SIEM and Office 365 Security Alerts, and NOC alerts. **Training and Development** As a new hire, you will spend a minimum of 30 days training as a First Response Technician (FRT). Our FRT team is our front-line contact for our clients who need support. This comprehensive training program will equip you with the skills and knowledge necessary to excel in this role. **Requirements** To be successful in this role, you will need: * Microsoft Azure, Entra, O365 administration experience. * Experience with the following manufacturers' networking equipment, including HP, Cisco, SonicWALL, Ruckus. * Experience with Microsoft Server 2016+ deployment, migration, and management. * Experience with virtualization technologies, VMWare and Hyper-V, is desired. * Previous job experience with project and vendor management is desired. * PCI experience is desired. * Ability to work a flexible schedule and flexible hours. **Technical Experience** To excel in this role, you will need: * Experience with all Windows Desktop OS. * Experience with Hosted Exchange. * Experience with Microsoft productivity applications. * Experience with Microsoft Server 2008+ is desired. * Familiarity with SonicWALL firewalls, Dell/HP/Cisco, managed switches is desired. **Education** A background in Information Technology, Computer Science, Engineering, or Science, or equivalent experience and/or certifications, is required. Certifications such as A+, Network+, Security+, Microsoft 365, and Azure are preferred. **Benefits** As a valued member of our team, you will enjoy a range of benefits, including: * Competitive salary, reflecting our commitment to attracting the best talent. * Comprehensive benefits package, including 401(k), 401(k) matching, dental insurance, health insurance, life insurance, paid time off, parental leave, professional development assistance, referral program, and vision insurance. * Opportunities for career growth and development, including training and mentorship programs. * Collaborative and dynamic work environment, with a focus on teamwork and open communication. **Schedule** As a Help Desk Analyst, you will work a 3rd shift schedule, with 8 hours per shift, and will be required to work weekends as needed. **Application Instructions** If you are a motivated and enthusiastic individual with a passion for delivering exceptional customer service and technical support, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. **Equal Employment Opportunity** CMIT Solutions is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. **Contact Information** If you need assistance with our application, please contact the Human Resources Department at 401-385-9966. **Apply Now** Ready to take the first step towards a rewarding career in IT support? Apply now for the Experienced Full Stack Help Desk Technician - 3rd Shift Remote IT Support Specialist position at CMIT Solutions. Apply for this job