**Experienced Live Chat Customer Support Specialist – Remote Opportunity at blithequark**

Are you a highly motivated and self-driven individual with exceptional communication skills? Do you thrive in a fast-paced, dynamic environment where no two conversations are ever the same? If so, we invite you to join blithequark, a leading shipping container supplier based in Tampa, Florida, as a Live Chat Customer Support Specialist. **About blithequark** blithequark is a forward-thinking company that has revolutionized the shipping container industry by providing top-quality used and new containers to customers across the United States. Our commitment to excellence, customer satisfaction, and innovation has earned us a reputation as a trusted and reliable partner in the industry. As a Live Chat Customer Support Specialist, you will be an integral part of our customer-facing team, responsible for delivering exceptional support experiences to our customers through live chat. **Job Summary** We are seeking a highly skilled and enthusiastic Live Chat Customer Support Specialist to join our remote team. As a key member of our support team, you will be responsible for answering live chats, resolving customer inquiries, and providing timely and accurate solutions to their needs. If you are a motivated and self-motivated individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Answer live chats from customers in a timely and professional manner * Resolve customer inquiries and provide accurate solutions to their needs * Utilize knowledge of shipping containers and industry-related topics to provide expert advice and guidance * Collaborate with internal teams to resolve complex customer issues * Meet or exceed performance metrics and targets * Participate in ongoing training and development to enhance knowledge and skills * Work collaboratively with colleagues to achieve team goals and objectives **Essential Qualifications** * High school diploma or equivalent required; degree in a related field (e.g., customer service, business, communications) preferred * 1-2 years of experience in a customer-facing role, preferably in a live chat or call center environment * Excellent communication and interpersonal skills, with the ability to effectively interact with customers and colleagues * Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues * Ability to work independently and as part of a team, with minimal supervision * Proficiency in using live chat software and technology * Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple conversations simultaneously **Preferred Qualifications** * Experience working in the shipping or logistics industry * Knowledge of shipping containers and industry-related topics * Certification in customer service or a related field (e.g., Certified Customer Service Representative (CCSR)) * Bilingual or multilingual skills, with the ability to communicate effectively with customers in multiple languages **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Proficiency in using live chat software and technology * Strong attention to detail and organizational skills * Ability to prioritize tasks and manage multiple conversations simultaneously * Strong customer service skills, with a focus on delivering exceptional experiences * Ability to work in a fast-paced, dynamic environment with minimal supervision **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As a Live Chat Customer Support Specialist, you will have access to: * Ongoing training and development programs to enhance your knowledge and skills * Opportunities for career advancement and professional growth * Collaborative and supportive work environment with a focus on teamwork and collaboration * Recognition and rewards for outstanding performance and contributions **Work Environment and Company Culture** blithequark is a remote-friendly company that values flexibility and work-life balance. As a Live Chat Customer Support Specialist, you will have the opportunity to work from anywhere in the world, with a flexible schedule that allows you to balance your work and personal life. Our company culture is built on a foundation of trust, respect, and open communication, with a focus on delivering exceptional customer experiences and driving business growth. **Compensation, Perks, and Benefits** As a Live Chat Customer Support Specialist at blithequark, you will receive: * A competitive base salary of $500 per month * 5% commission on each container sold, with an average commission of $20-$30 per container * Paid training and ongoing development opportunities * Paid sick days, paid days off, and holidays (e.g., Christmas, Christmas Eve, Thanksgiving, 4th of July, New Year's Day, New Year's Eve) * Contract provided * Opportunities for career advancement and professional growth * Collaborative and supportive work environment with a focus on teamwork and collaboration **How to Apply** If you are a motivated and self-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please email your resume and a cover letter to the address below, and we will respond within 48 hours if you are selected for an interview. Apply Job! Apply for this job