**Experienced Social Media Customer Support Specialist – Magical Experience Creation for Disney Fans**

At blithequark, we're on a mission to create unforgettable experiences for Disney fans worldwide. As a dedicated and enthusiastic Social Media Customer Support Specialist, you'll play a vital role in delivering exceptional customer service to our loyal followers across various social media platforms. If you're passionate about Disney, have a knack for problem-solving, and thrive in a dynamic remote work environment, we want to hear from you! **About blithequark** blithequark is a leading entertainment and media company that has been enchanting audiences for generations. Our commitment to innovation, creativity, and customer satisfaction has earned us a reputation as one of the most beloved brands in the world. As a member of our team, you'll be part of a passionate and dynamic group of professionals who share a common goal: to bring joy and magic to Disney fans everywhere. **Key Responsibilities** As a Social Media Customer Support Specialist, you'll be responsible for: * **Monitoring and Responding to Customer Inquiries**: Stay on top of customer interactions on our social media platforms, including Facebook, Twitter, Instagram, and others. Respond promptly and accurately to customer inquiries, ensuring a magical experience that meets blithequark's high standards. * **Providing Accurate and Timely Information**: Stay up-to-date on blithequark's products, services, and policies to provide informed responses to customers. Collaborate with team members to maintain a consistent and high-quality support experience. * **Addressing Customer Complaints and Escalating Issues**: Empathize with customers, address their concerns, and escalate issues when necessary to ensure customer satisfaction. * **Collaborating with Team Members**: Work closely with your colleagues to maintain a positive and professional demeanor in all customer interactions. * **Staying Informed about Disney Promotions, Events, and Updates**: Keep up-to-date on the latest Disney news, promotions, and events to provide informed responses to customers. * **Utilizing Customer Feedback**: Analyze customer feedback to suggest improvements to blithequark's social media engagement strategies. **Required Skills and Qualifications** To succeed in this role, you'll need: * **Excellent Written Communication Skills**: A strong command of the English language and the ability to communicate effectively with customers. * **Proficiency in Social Media Platforms**: Experience using social media platforms for professional purposes, including Facebook, Twitter, Instagram, and others. * **Strong Problem-Solving Abilities**: The ability to analyze customer issues and provide effective solutions. * **Attention to Detail**: A keen eye for detail to ensure accurate and timely responses to customers. * **Ability to Work Independently**: Experience working in a remote setting and managing time effectively. * **Familiarity with Disney Products and Services**: Knowledge of blithequark's products, services, and brand values is a plus. * **Customer Service Experience**: A minimum of 1-2 years of experience in customer service or social media support. * **Technical Proficiency**: Familiarity with CRM software and other customer support tools. **Experience** * **Minimum of 1-2 Years of Experience**: In customer service or social media support. * **Remote Work Experience**: Experience working in a remote setting is preferred. * **Knowledge of Disney Products and Services**: A plus. **Working Hours** As a remote employee, you'll have flexible working hours, including evenings, weekends, and holidays as required to support blithequark's global customer base. **Knowledge, Skills, and Abilities** To excel in this role, you'll need: * **Strong Understanding of Social Media Etiquette**: Knowledge of social media best practices and etiquette. * **Ability to Multitask**: The ability to manage multiple customer interactions simultaneously. * **Excellent Organizational Skills**: The ability to maintain accurate records and prioritize tasks effectively. * **Empathy and Patience**: The ability to handle customer inquiries and complaints with empathy and patience. * **Ability to Learn Quickly**: The ability to quickly learn and adapt to new technologies and processes. **Benefits** As a member of our team, you'll enjoy: * **Competitive Salary and Performance-Based Incentives**: A competitive salary and opportunities for growth and development. * **Flexible Work-from-Home Arrangements**: The flexibility to work from home and maintain a healthy work-life balance. * **Comprehensive Health, Dental, and Vision Insurance**: A comprehensive benefits package to support your physical and mental well-being. * **Paid Time Off and Holidays**: Paid time off and holidays to recharge and relax. * **Opportunities for Career Growth and Development**: Opportunities to learn and grow with blithequark. * **Employee Discounts on Disney Products and Services**: Discounts on blithequark's products and services. **Why Join Us** At blithequark, we're passionate about creating magical experiences for Disney fans worldwide. As a member of our team, you'll have the opportunity to: * **Be Part of a Dynamic Team**: Join a passionate and dynamic team that values creativity and innovation. * **Work with a Beloved Brand**: Work with one of the most beloved brands in the world and bring joy to Disney fans. * **Enjoy the Flexibility of Remote Work**: Enjoy the flexibility of working from home while making a significant impact on customer satisfaction. * **Receive Continuous Support and Training**: Receive continuous support and training to excel in your role. **How to Apply** If you're passionate about Disney and have a knack for problem-solving, we want to hear from you! Please submit your resume and a cover letter detailing your relevant experience and passion for Disney to us. Applications will be reviewed on a rolling basis, so early submissions are encouraged. Apply Job! Apply for this job