Implementation Coordinator

FinQuery is a global leader in lease accounting and specializes in accounting automation through their AI-enabled platform. The Implementation Coordinator will be responsible for onboarding clients, managing project timelines, and ensuring client satisfaction during the implementation process. Responsibilities Manage customer-facing project services Coordinate with Sales, Professional Services and Customer Solutions to onboard multiple clients simultaneously accurately and efficiently Engage with Engineering to resolve issues that arise in implementation and communicate product updates to the client Initiate, plan and design project timelines based on client specifics and the availability of internal resources Comply with department standards in accordance with SOC regulations, especially as it relates to confidential document management Support development of business cases with the customer team, including solutions estimates Communicate project status and milestones to the client in a consistent and effective manner Manage customer relationships as well as the project team and internal experts Coordinate with Professional Services team to input client data into the application and train clients on how to use the software Use Salesforce and Monday to track project milestones and client interactions Provides customer focused interaction ensuring timely response and effective follow-up on client and/or internal requests and/or issues Ensure client satisfaction and product/service adoption Conduct all business in accordance with FinQuery policies and procedures All other duties as assigned Skills Strong written and verbal communication skills Must have strong organizational skills and be detail oriented Developing experience with Salesforce, MS Office, and G-Suite Demonstrated customer service skills Project management experience preferred 1-2 years of client facing experience preferred 1-2 years of experience of working with a high growth or SaaS company 4-year college degree or equivalent experience Benefits Annual employee development program stipend of $2,000 for each employee Mentorship program (available immediately) Sabbatical program (4 weeks after 5 years of service) Advancement opportunities based on results, not politics 401(k) plan with employer matching Signing stipend for a work-from-home setup Great health benefits with multiple plan option Flexible PTO (including 11 holidays and your birthday off) Free gym membership at our office (Atlanta HQ) Casual dress environment (when in office) Catered lunches every Tuesday & Thursday (when in office) Parental Leave Benefits Fertility/Adoption Assistance Annual tutoring stipend for your children Company Overview Hey there, we're FinQuery! Need to simplify your lease accounting, automate those prepaid and accrual entries, or get a handle on all your contracts? We've got you covered! FinQuery is an AI-powered accounting automation and contract management platform built for accounting and finance teams – just like yours. It was founded in 2011, and is headquartered in Atlanta, Georgia, USA, with a workforce of 201-500 employees. Its website is