Inside Account Manager

Grainger Canada is a leading industrial distributor serving over 4.5 million customers worldwide. The Inside Account Manager will manage a portfolio of small to medium-sized customers, develop sales strategies, and implement account penetration initiatives to drive sales growth. Responsibilities Manage an account portfolio of 200-300 small-medium size customers including National Accounts and contract customers Develop sales plans/expand customer contacts that effectively market Grainger's value proposition to drive profitable sales growth and maximize portfolio value Develop and implement account penetration strategies to include regular business reviews for key customers to maximize sales Demonstrate knowledge of market data and access to resources to quickly respond to new developments in the customer’s business Establish customer and market priorities to execute a strategic course of action to accomplish sales goals Call planning, executing a sales process and strategically using a CRM Utilize Sales Management System to understand customer needs and present cost-effective solution to increase customer spent and loyalty Document, analyze, and understand impact of customer focused activities to increase productivity and sales within assigned market Adherence to company sales and pricing guidelines Skills 1-3 years customer service experience required, sales experience an asset Ability to listen, gain trust and bring to closure an action, project, resolution or sales with customers Clearly articulate business drivers, understand key financial and total cost of ownership concepts with all levels of the organization Business acumen around sales forecasting, opportunity management and customer planning Technological capabilities and understanding to communicate in today's business environment, Salesforce experience Ability to utilize sales process to uncover customer objections/concerns, and determine appropriate solutions Ability to maintain a plan of action until desired results is achieved Strong process discipline, ability to align planning objectives with a pipeline development process to grow and develop market revenue Knowledge of Maintenance Repair & Operations (MRO) products and their applications an asset A post-secondary education is preferred Benefits Medical, dental, vision and prescription drug coverage Paid time off (PTO) and up to 12 company holidays per year (dependent on home province) Life insurance coverage, including spousal and dependent life insurance. Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future Educational & Professional Membership Fee Assistance program Employee discounts, team member perks and more! Company Overview Grainger Canada is the country's largest distributor of industrial, safety, and fastener products. It was founded in 1889, and is headquartered in Richmond Hill, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is