Call Center Representative (Remote)
3-month contract
40 hours a week...
Shift determined after training
Triage inbound sales calls to ensure calls are routed properly, lead information is captured in CRM and positive customer experience is delivered. Must Follow all compliance guidelines including proper use of script, Authentication, PHI and DNC business processes.
Delivery of a sustained, personalized outreach approach that serves to quickly develop rapport and a trusting relationship with members through outbound campaigns.
Assist with scheduling and callback of follow up appointments.
Demonstrate business demeanor and professionalism through clear and effective and actionable communication (verbal, written and listening skills). Ability to apply patience and empathy while adjusting your communication style to match that of the customer.
High commitment to accuracy, high quality work, and detail-oriented.
Self-motivated team player with multitasking abilities. Must be driven to exceed individual and team goals.
Ability to learn and adapt to changing environments, applications and software.
Additional Required Qualifications: Ability to make/take high volume of calls daily, utilizing exceptional call skills, with an emphasis on professionalism and first call resolution.
Experience using computer, navigating among multiple systems and screens frequently, keyboarding and data entry skills.
Experience with listening and relating key information based on customers need and our outbound campaign to apply appropriate responses and actions.
Experience with writing and communicating effectively within multiple communication channels including, telephone and email environments.
Ability to work flexible schedules including evenings, evenings and weekends
Job Types: Full-time, Contract
Pay: Up to $17.00 per hour
Expected hours: 40 per week
Work Location: Remote