Remote Live Chat Agent / Guest Relations Officer | WFH
This a Full Remote job, the offer is available from: United States, Canada, California (USA)
Job Overview
We are seeking a committed and personable Guest Relations Officer / Live Chat Agent to join our dynamic team in a remote capacity. If you have a passion for delivering exceptional customer service and enjoy creating memorable experiences for clients, we would love to hear from you.
Key Responsibilities
? Act as the face of our organization: Engage with guests through live chat, addressing their inquiries and resolving any issues they may encounter.
? Develop in-depth knowledge of our properties, services, and promotional offerings to provide informed assistance.
? Cultivate positive relationships with guests, ensuring they feel valued and appreciated.
? Deliver prompt, accurate, and helpful responses to all guest inquiries, maintaining a high standard of service.
Required Skills
? Proven track record in providing outstanding customer service, ideally within the real estate or... hospitality sectors.
? Superior written and verbal communication skills.
? Strong problem-solving abilities, with a focus on effective issue resolution.
? Proficient in using live chat software and Customer Relationship Management (CRM) tools.
? Self-driven and capable of managing time efficiently while working independently.
? Exceptional attention to detail with a focus on delivering accurate information.
Qualifications
? Previous experience in customer service roles is essential.
? Strong communication capability is required.
? Demonstrated ability to effectively resolve problems.
? Familiarity with live chat and CRM systems is preferred.
Career Growth Opportunities
? This role presents the opportunity for skill enhancement and professional development, allowing you to advance within the customer service domain.
Company Culture And Values
? Our organization promotes a supportive and collaborative environment, where every team member is encouraged to thrive and contribute towards creating outstanding guest experiences.
Employment Type: Full-Time
This offer from 'Get It Recruit - Hospitality' has been enriched by Jobgether.com and got a NaN% flex score