Join Our Mission to Create a Safer World
We're seeking a highly skilled and detail-oriented 9-1-1 Data Analyst to join our team at Motorola Solutions. As a remote position, you can work from anywhere in the US and be part of a company that's guided by a shared purpose of helping people be their best in the moments that matter. In this role, you'll play a critical part in maintaining the accuracy and integrity of 9-1-1 ALI and LDB databases, ensuring that emergency services can respond quickly and effectively.
About the Role:
As a 9-1-1 Data Analyst, you'll be responsible for:
- Facilitating operational error and discrepancy scenario resolution relating to service order input, 9-1-1 database management, and emergency call response
- Identifying data inconsistencies and conflicts in address data sets
- Working towards aggressive timelines to maximize data accuracy
- Performing complex data analysis to initiate, define, and manage database migration efforts
- Fielding customer and user feedback relative to workflow and software use
- Efficiently managing external relationships with telecommunication service providers and other stakeholders
- Collaborating with internal staff to augment and maintain high levels of service quality and data integrity
- Promoting a value-adding partnership between 911DM and hosted agencies
Requirements:
To be successful in this role, you'll need:
- Experience in the Public Safety industry, preferably in 9-1-1 service order processing
- Ability to understand and follow complex oral and written instructions, and perform accurate work in a timely manner
- Strong verbal and written communication skills
- Ability to organize, prioritize, and meet deadlines
- Ability to manage multiple tasks and function as part of a team
- Demonstrated problem-solving skills and attention to detail
- High school diploma or equivalent
- Knowledge and ability to use application software (e.g., Microsoft, Google suites) to perform analyses, generate reports, sort, and categorize data
- Legal authorization to work in the U.S. indefinitely
What We Offer:
In return for your skills and experience, we offer a competitive salary, comprehensive benefits, and a range of perks, including:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
How to Apply:
If you're passionate about creating a safer world and have the skills and experience we're looking for, please click the "Apply Now" button to submit your application. We can't wait to hear from you!
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Equal Opportunities:
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally-protected characteristic. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions.
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