Adoption Manager

Founded in 2014, Albert is a digital learning platform supplementing the instruction of 3rd-12th grade teachers with engaging, rigorous, and standards-aligned practice and assessment questions. With question banks ranging from national exams like AP®, SAT®, and ACT® to dozens of core subjects and state-specific exams, our 180,000+ premium practice items cover all departments and include detailed explanations and dynamic question types, as well as 1,000+ adaptive skills that adjust in difficulty based on student performance. We're growing quickly, with popular features, teacher training resources, and data tools added each quarter.

Our Adoption Team trains thousands of teachers each year to leverage the full range of Albert's vast subject library, features, and data tools to improve student learning.

We are Albert's professional learning team, designing and delivering widely-loved professional development sessions, including online virtual workshops and in-person teacher trainings nationwide. We rely on our own classroom experience and pedagogical expertise to facilitate trainings that are actually useful for teachers. We manage Albert's real-time chat support, prepare email campaigns, organize Albert's Help Center, and build the Resource Hub. Our Adoption Managers are on the front lines, working directly with teachers daily. We must be experts in every aspect of Albert's platform.

We are also Albert's storytellers, building excitement in educators trying Albert for the first time, collecting assets like client testimonials, and maintaining a suite of marketing pages. We closely partner with our Content, Revenue, and Product teams and communicate user feedback to help our platform continuously improve. We are especially focused on increasing awareness and users of our recently-launched free adaptive learning suite.

In short, our Adoption Team is Albert's chameleon-esque "teacher support squad," doing everything possible to help teachers become enduring Albert advocates.

As an Adoption Manager, you will be part of our dynamic professional learning team that facilitates teacher-training workshops (virtual and in-person), demos the platform for first-time users, represents Albert in user support convos, and builds marketing assets to tell Albert's story. You'll connect with thousands of teachers yearly to support their professional journeys and help find ways that Albert can make their lives a little easier.

Specific responsibilities include:

• Delivering professional development. Develop and deliver on-site and virtual professional development sessions.

  • The role of Adoption Manager will require travel for business purposes, specifically to develop and deliver on-site and virtual professional development sessions. The travel commitment is modest and fluctuates with seasonality, being most busy in the fall at the beginning of the school year (approximately 3-5 trips per month, each an average of 2 days, during the busy season). The travel will be nationwide to facilitate engaging, workshop-style sessions to improve teachers' confidence in sustainably implementing Albert in their classrooms. The spring and summer months are generally lower-travel seasons, although you may still be required to travel from time to time during the low season. Reasonable advance notice of all business travel will be provided whenever possible. 

  • All business travel must comply with the Company's travel and expense policies, which will be provided to you during onboarding. You will be reimbursed for travel-related expenses that are incurred in accordance with these policies and may require pre-approval. You will be provided an additional daily stipend during business travel, which can be used for incidental expenses you incur related to business travel that are not reimbursable under the Company's travel and expenses policies. Your willingness and ability to travel as needed is an essential job function for this role.

• Managing teacher communications. Develop and launch data and behavior-driven teacher messaging campaigns (email and in-app) to build awareness of platform features/content adoption and maximize onboarding success.

• Coordinating marketing efforts. Curate strategic marketing assets (product marketing pages, client testimonials, etc.) to help drive inbound leads to our Revenue Team and enhance the Albert brand.

• Supporting Teachers. Provide teachers with world-class, delightful, responsive email and chat support for deeper adoption of our content and features across all channels.

• Developing resources. Create resources (help articles, teacher resources, video tutorials, etc.) for administrators, teachers, and students to boost engagement and support a successful onboarding experience for new clients.

• Collaborating across teams. You'll be the voice of Albert's teacher-users internally, advocate for the right priorities in our roadmaps, and work directly with our Content and Product teams on developing, launching, and supporting improvements.
  

We will begin reviewing applications on a rolling basis, but will prioritize candidates who apply by Monday, October 27th.

The hiring process will include an initial interview, a writing sample task, and a final interview that includes a brief live training facilitation.

The expected start date for this position is January 2026.

• This is a remote position open to residents of Arizona, California, Colorado, Florida, Georgia, Illinois, Louisiana, Nevada, New Jersey, New York, North Carolina, Tennessee, or Texas.

• Candidates MUST be located within one hour of a major airport and be willing to travel (via flights and rental cars) for in-person training.

• Competitive salary and performance-based raises. The starting salary for this role is $72,500. We observe the same pay bands regardless of where you live. We also offer clearly defined performance metrics and checkpoints for raises and promotions.

• Health, dental, and vision insurance. Employees will have access to company-sponsored health, dental, and vision plans. The company covers 90% of the premium for all Cigna Plans (medical, dental, vision).  The company also covers 50% of the health, vision, and dental plans for dependents.

• Flexible Spending Account and Dependent Flexible Spending Account. Set aside pre-tax dollars for eligible medical expenses and costs related to caring for dependents

• One Medical. We cover enrollment in One Medical to provide all employees with convenient access to primary care.

• Paid parental leave. Parents are eligible for up to twelve (12) weeks of fully paid parental leave after a year of service.

• A 401k plan. Save for retirement with a fully managed plan and a 1% match.

• Flexible, guilt-free vacation. Take guilt-free vacations with no hard limit. Most people take ~3-4 weeks per year and are encouraged to take time off. This is not a vague policy where "unlimited" ends up meaning "hardly ever, it's too stressful to ask for time off." We actively encourage everyone to take off.

• Half-day Fridays. We're serious about combating burnout and promoting a healthy work-life balance. Every Albert team member enjoys permanent half-day Fridays, meaning every weekend is a long weekend!

Albert is more than a job.

We are long-term thinkers building a truly unique product in the digital curriculum space – we're known for academic rigor, modern usability, and an uncompromising commitment to quality. We carefully maintain a culture of high standards, freedom of opinion, psychological safety, calculated risk-taking, accountability, and first-principles thinking.

Our philosophy is to hire the best people possible, empower them to do their best work, and not waver on high-performance expectations. Here, you will do great work supported by talented, thoughtful, and kind colleagues. You'll have the agency to make decisions in a decentralized culture while maintaining a sustainable work-life balance. 

Albert is proud to be an equal-opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. As we grow, we do so with a focus on building teams representing the different cultures, backgrounds, ethnicities, and experiences of our customers and their communities. We also strive to create and strengthen a culture that deliberately promotes personal growth, diversity, and inclusion, especially in the unique ways that an education company can do so.

Our ideal candidate will have or be the following:

• Experienced educator. You have 2+ years of experience teaching 3rd-12th grade. In such an educator-centered role, it's crucial to understand the typical challenges faced by teachers, particularly those related to curriculum and supplemental resources.

• Teacher of teachers. You've successfully led engaging training sessions for teachers, inspiring them to adopt practical strategies or tools.

• Edtech aficionado. You're a go-to person when colleagues have tech questions. You have experience integrating various edtech tools in your teaching, ideally including Albert or comparable supplemental practice tools. You understand what makes digital teaching resources useful, can quickly learn new tools, and have a critical lens to share how edtech platforms could improve.

• Adaptive leader. You know how to get things done when situations are ambiguous. You know how to assess an issue, make tangible progress toward a solution, and read a situation to know when to take control of a process or be a great follower of others. You're excited by a role that includes frequent context switching and new skill development

• Humble by default. You model humility and are quick to say, "I don't know," or "That was my mistake." You actively seek moments to celebrate teammates and embrace constructive feedback as a gift for your growth.

• Empathetic problem solver. You seek to genuinely understand our customers' challenges, show empathy at all times, and deliver high-quality solutions as quickly as possible.

• Clear communicator. You are skilled at verbal diplomacy, make people feel at ease, are relatable and personable, and are an excellent writer. You enjoy a team culture of intentional asynchronous communication as a more efficient approach than constantly adding new synchronous meetings to the calendar.

• Albert enthusiast. You are genuinely excited by Albert's mission and product! You believe in the power of supplemental and adaptive practice to improve student outcomes and can authentically share that conviction with the teachers you support.

• Disciplined, self-motivated remote worker. You must problem-solve, execute, and actively communicate in a high-trust, high-expectations, fully-remote team culture, including during moments when teachers have urgent tech issues arise. You have the discipline and self-awareness to thrive in a remote setting with limited in-person interactions with colleagues.

• Reliable promise-deliverer. You do things right the first time, hit deadlines, love executing a bold vision, take on "grunt work" to help teachers and the team, and are known for being incredibly dependable.

• Fearless thinker. You are fearless in thinking critically and arriving at your own conclusions based on first principles. You feel comfortable adapting to new projects and complex decisions without needing constant direction or hand-holding. You're willing to make decisions in situations of ambiguity with limited data.