Apple Support College Program At Home Advisor - East Carolina University

About the position Responsibilities • Engage with customers to provide technical support and troubleshooting for Apple products. • Explain step-by-step solutions to customers with patience and clarity. • Utilize documented troubleshooting flows to meet customer needs effectively. • Listen to customer concerns and provide tailored solutions to enhance their experience. • Participate in ongoing training and development to improve skills and knowledge. • Work part-time hours, including a set schedule during training and flexible hours post-training. Requirements • Currently enrolled in a university in the U.S. pursuing a bachelor's degree or higher, with an expected graduation date of May 2027 or later. • A quiet home workspace with an ergonomic chair and desk. • A hard-wired internet connection with a minimum download speed of 10 Mbps and upload speed of 3 Mbps. • Availability for nine weeks of part-time paid training totaling 24 hours a week. • Ability to work 20 hours weekly post-training, with flexibility based on business needs. • Minimum typing speed of 40 WPM while conversing with customers. • Successful completion of a pre-employment assessment, background check, and initial training. • A minimum GPA of 2.7. Nice-to-haves • Majoring in Business, Communications, Computer Science, Engineering, or any tech-related field. • Demonstrated passion for customer service and ownership of the customer experience. • Ability to navigate difficult conversations with resilience. • Effective time management and multitasking skills. • Eagerness to learn and take on new challenges in technical troubleshooting. • Commitment to championing inclusion and diversity in the workplace. Benefits • Competitive pay • Eligibility to participate in the company stock plan • Time off • Employee discount • Resources for ongoing growth and career development Apply tot his job