Application & Platform Architect

The Application & Platform Architect defines and governs the architecture, scalability, performance, and integration strategy of the company’s SaaS Technology Products supporting B2B sales transformation. This includes oversight of: • Core OutSystems platform architecture • API-based AI capabilities and extensions • Salesforce AppExchange product architecture • Enterprise integrations across Salesforce, HubSpot, and other systems This role ensures technical alignment with business strategy, drives solution quality, and provides architectural leadership across Product, Engineering, and IT. Key Responsibilities: Architecture & Design • Define and maintain the application and integration architecture blueprint. • Provide scalable solution designs for major features and integrations. • Establish and enforce non-functional requirements (performance, security, scalability, availability, observability). • Guide API-first integration patterns across platform and external systems. • Maintain architecture documentation and conduct design reviews. Salesforce App Architecture • Architect and govern the Salesforce AppExchange product. • Design secure multi-org integration patterns and versioning strategy. • Ensure compliance with Salesforce security and managed package standards. • Align Salesforce roadmap with company technology evolution. AI Platform Architecture • Architect AI-powered features and API-based extensions. • Design scalable LLM integration and retrieval patterns. • Establish secure and compliant data handling for AI services. • Monitor performance and cost considerations for AI services. Platform Stability & Governance • Own architectural health, scalability, and reliability standards. • Partner with DevOps and IT on infrastructure, monitoring, and disaster recovery. • Lead root cause analysis for complex and cross-system issues. • Contribute to technology roadmap and vendor selection decisions. Technical Leadership • Serve as architectural authority and mentor to engineering teams. • Advise Product on technical feasibility and sequencing. • Promote reusable patterns and reduction of technical debt. Required Skills and Experience: • 7+ years in software engineering/architecture. • 3+ years hands-on OutSystems experience. • Experience designing multi-tenant SaaS architectures. • Strong API, integration, and identity management expertise. • Experience with Salesforce-integrated applications. • Experience integrating AI/LLM services within SaaS platforms. • Understanding of AI governance, security, and cost controls. • Knowledge of Salesforce APIs and platform constraints. • Systems thinker with strong technical judgment. • Able to communicate architecture trade-offs clearly. • Balances hands-on depth with strategic foresight. • Collaborative and pragmatic in agile environments. Location: Remote (US residents only) About Us: Founded in 2003, Force Management is a management consulting firm focused on driving sales transformation. We help others unlock their fullest potential. We do this through the principle of service through our three-pronged approach to our customers, company, and community. • Customers: We help our customers convert strategy into action resulting in profitable revenue growth. • Company: We are made up of dynamic, elite individuals who thrive on being uncommon. • Community: We seek to positively impact the communities in which we live, work, and play. We are focused on explicitly aligning our customers with go-to-market strategies to sell on value. Through our Command Series trainings, we help companies define their differentiation and what’s most important for their buyers. Our sales tools create a bottom-line impact that exceeds revenue goals and drives lasting results. We offer a comprehensive bundle of benefits to satisfy your individual needs: • Multiple health plan options through nationally recognized carriers • Dental and vision insurance • Healthcare Spending Accounts (FSA and HSA) • Paid Leave Options • Discretionary Paid Time Off • 401(k) options with company match • Company-paid Basic Term Life and Personal Accident Insurance • Voluntary Group Life, AD&D, and Disability Insurance vEdIwtnUHD