This position is posted by Jobgether on behalf of Aspire Software. We are currently looking for an Associate Product Manager, Real Time Communications (Texting) in United States.
As an Associate Product Manager focused on Real-Time Communications, you will play a key role in shaping the tools that power voice, messaging, and email interactions for customers. This role offers a unique opportunity to contribute to a fast-evolving telephony and communications platform at scale. You will collaborate with engineering, design, infrastructure, and support teams to deliver reliable and impactful communication solutions. This position is ideal for a curious and motivated individual with foundational technical knowledge and a passion for building seamless user experiences. You will gain broad exposure to product strategy, execution, and compliance while growing into a seasoned product manager within a dynamic, cross-functional environment.
Accountabilities
- Collaborate with engineering, infrastructure, onboarding, product, and support teams to deliver high-impact communications solutions.
- Support the discovery, scoping, and prioritization of new features and enhancements across the real-time communications portfolio.
- Partner with product and engineering leadership on roadmap planning, execution tracking, and vendor coordination.
- Assist in defining and writing clear, actionable product requirements and user stories based on identified use cases, bugs, and feature needs.
- Help create workflow diagrams, documentation, release notes, and training materials for internal and external audiences.
- Monitor product metrics such as call quality KPIs and reliability dashboards to guide decision-making and ensure SLA adherence.
- Collaborate with legal and operations teams to stay aligned with evolving compliance regulations (TCR, TCPA, STIR/SHAKEN, CAN-SPAM).
- Contribute to testing and analysis of telecom APIs, VoIP integrations, and new feature beta programs.
- Participate in customer research and feedback collection to uncover pain points and opportunities for improvement.
Requirements
- 1–3 years of experience in product management, software development, systems architecture, or a related technical field—or a bachelor’s degree in Computer Science, Engineering, Business, or a similar discipline.
- Self-starter mindset with strong curiosity, learning agility, and drive to take on growing responsibilities.
- Solid understanding of the software development lifecycle and product development best practices.
- Ability to work effectively in cross-functional environments and communicate with both technical and non-technical stakeholders.
- Proficiency with testing, debugging, and handling multiple priorities independently.
- Foundational familiarity with RESTful APIs, VoIP technologies (SIP), or real-time communications platforms is beneficial.
- Experience or exposure to cloud-based SaaS platforms is a plus, as is knowledge of telecom infrastructure or home services industries (HVAC, Plumbing, Electrical).
- Strong organizational and communication skills with the ability to drive execution with minimal oversight.
Benefits
- Competitive salary range of approximately $93,800–$125,400 per year, plus annual bonus and equity opportunities.
- Comprehensive medical, dental, and vision coverage with 100% employer-paid options and 90% dependent coverage.
- 401k match, FSA and HSA plans, and access to telehealth options including One Medical memberships.
- Flexible time off, recognition programs, and extensive learning and development resources including leadership training.
- Family-focused benefits including parental leave, up to $20k in fertility support, surrogacy and adoption reimbursement, and maternity support resources.
- Additional perks such as pet insurance, legal advisory services, financial planning tools, and wellness initiatives.
- An inclusive, supportive culture that values individuality, collaboration, and work-life balance.
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
It compares your profile to the job’s core requirements and past success factors to determine your match score.
Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.
Thank you for your interest!
Originally posted on Himalayas
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