Audio Visual/Video Teleconference (AV/VTC) Specialist

About the position Responsibilities • Provide Tier I-II technical support for audio-visual systems and equipment. • Configure, operate, and troubleshoot audio/video equipment for VTCs and live events. • Collaborate with clients to determine AV needs prior to events. • Transport, set up, and connect AV equipment for live performances. • Test AV equipment to ensure operational readiness. • Provide technical assistance and training to end users on AV hardware and software. • Manage Outlook calendar and ticketing system for support requests. • Document and maintain a knowledge base of VTC processes and guidelines. • Participate in team meetings and training sessions. • Handle after-hours on-call support as necessary. Requirements • 3+ years of experience in audio-visual support and systems management. • Experience with Microsoft Office applications and Outlook Email Client. • Strong customer service and communication skills. • Ability to document processes and maintain accurate records. • Experience in a Government/Military environment is preferred. Nice-to-haves • Experience in videography and photography. • Knowledge of video teleconferencing (VTC) systems. • Post-production experience including video editing. Benefits • 401(k) • AD&D insurance • Dental insurance • Disability insurance • Health insurance • Health savings account • Paid holidays Apply tot his job