InteLogix is a company dedicated to empowering individuals and organizations with innovative solutions and exceptional services. They are seeking a remote Bilingual Customer Service Representative fluent in English and Spanish to handle inbound calls and emails from customers regarding water services, addressing various issues, and promoting additional services while ensuring a high level of customer satisfaction.
Responsibilities
- Respond to incoming customer calls regarding their water or wastewater services
- Educate customers on billing details including explaining charges, payment options, and available assistance programs
- Provide accurate information and solutions to customers, ensuring a high level of customer satisfaction
- Focus on first call resolution with each customer
- Assist customers with account management, including updates to personal information and services
- Document customer interactions in the call tracking system
- Handle all customer calls, despite the degree of difficulty, in a courteous and business-like fashion
- Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
- Perform additional duties as required by management
Skills
- High School Diploma or GED
- Fluent in Spanish and English
- 1 year of customer service experience
- Excellent customer service experience
- Strong written and verbal communication skills
- Natural ability to empathize with customers
- Ability to project and convey a positive, concerned, and professional image to customers
- Ability to be adaptable and quickly adjust to change
- Must be able to conduct research efficiently and effectively while working within specific time constraints
- Adhere to policies and procedures
- Adhere to work schedule and punctuality requirements
- Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems
- Must be able to maintain a high level of confidentiality in dealing with customer information
- Must be able to provide quality customer service and able to work with difficult customers on occasion, while still maintaining a strict level of professionalism
- Must have reliable, high-speed internet with a wired ethernet connection (WiFi is not acceptable)
- Download speed must be 10 Mbps or higher
- Upload speed must be 5 Mbps or higher
- Dedicated workspace that is in a quiet and distraction free environment
- 1 year of call center experience
Benefits
- Paid Training
- Medical, Dental, and Vision Insurance
- Paid Time Off
- Employee Discounts
- Career Advancement
Company Overview
InteLogix is a provider of integrated solutions, utilizing state-of-the-art technology to provide outstanding customer experiences. It was founded in 1957, and is headquartered in Park City, Utah, USA, with a workforce of 5001-10000 employees. Its website is https://intelogix.com.
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