Join blithequark's Caring Community and Help Put Health First
blithequark is seeking a dedicated, compassionate, and cheerful Work from Home Bilingual Call Center Customer Service Representative to be part of a team that focuses on delivering excellent service to others. As a Customer Service Representative, you will be the face of blithequark, addressing incoming telephone, digital, or written inquiries with a commitment to providing timely and accurate solutions.
About the Role
The Customer Service Representative plays a critical role in representing blithequark by ensuring that patient issues are resolved through independent problem-solving, with a goal of achieving first-call resolution. This involves answering phone calls utilizing a multi-line telephone system, taking appropriate actions such as scheduling appointments, taking messages, and transferring calls to the relevant staff.
Key Responsibilities
- Answer phone calls and respond to digital or written inquiries in a timely and professional manner.
- Ensure accurate and timely processing of all requests by taking appropriate actions, such as scheduling appointments or transferring calls.
- Maintain thorough records by documenting discussions, messages, and actions taken to process inquiries.
- Resolve patient issues through independent problem-solving, aiming for first-call resolution.
- Foster teamwork and partnerships with cross-functional departments to resolve issues and improve customer experience.
- Utilize Microsoft Office applications, including Microsoft Word, Excel, and Outlook, to perform tasks efficiently.
Essential Qualifications
To be considered for this role, you must meet the following essential qualifications:
- Be bilingual in English (read, write, and speak) and Spanish (speak).
- Have a reliable cell phone and a minimum internet speed of 10mb down and 1mb up (no satellite internet allowed).
- Possess experience in a highly customer service-oriented environment.
- Demonstrate strong organizational, written, and verbal communication skills.
- Remain calm and helpful when dealing with upset customers.
- Be proficient in Microsoft Office applications, including Microsoft Word, Excel, and Outlook.
Preferred Qualifications
While not mandatory, the following qualifications are highly preferred:
- Experience in a medical office setting utilizing a computer-based practice management software system.
- High school diploma or equivalent.
- Ability to handle high call volumes and multi-task while providing an exceptional customer experience.
- Experience with electronic medical records systems such as E-Clinical Works, Epic, Athena Health, or NextGen.
- Familiarity with Avaya telephony platform.
- Knowledge of and strict adherence to HIPAA guidelines.
Working Hours and Schedule
This role requires working Monday to Friday from 8am to 8pm and Saturday to Sunday from 9am to 5pm, totaling 40 hours per week.
What We Offer
At blithequark, we offer a range of benefits designed to promote the best health and well-being of our employees and their families. These include:
- Health benefits effective from day one.
- Paid time off, holidays, volunteer time, and jury duty pay.
- Recognition pay and a 401(k) retirement savings plan with employer match.
- Tuition assistance and scholarships for eligible dependents.
- Parental and caregiver leave, employee charity matching program, and Network Resource Groups (NRGs).
- Career development opportunities to support your growth and advancement.
Compensation
The compensation range for this role is between $34,500 and $47,400 per year, depending on demonstrated job-related skills, knowledge, experience, education, and certifications.
About blithequark
blithequark is committed to putting health first for our teammates, customers, and company. Through our insurance services and healthcare provisions, we make it easier for the millions of people we serve to achieve their best health. Our innovative, value-based approach ensures that each patient receives the best care when needed most, and at the lowest cost. We go beyond physical health, addressing the social, emotional, behavioral, and financial needs that impact our patients' well-being.
Work-at-Home Requirements
To ensure effective work-from-home arrangements, blithequark requires:
- A minimum download speed of 25 Mbps and an upload speed of 10 Mbps.
- A wired cable or DSL connection is suggested; satellite, cellular, and microwave connections are subject to approval.
- A dedicated workspace lacking ongoing interruptions to protect member PHI/HIPAA information.
How to Apply
If you are a compassionate and dedicated individual looking to make an impact in the healthcare industry, we encourage you to apply for this exciting opportunity. Please ensure that you attach your resume in PDF or Word format to your application.
blithequark is an equal opportunity employer committed to diversity and inclusion. We welcome applications from individuals of all backgrounds and perspectives.
Join our caring community and help us put health first. Apply today!
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