IXL Learning is a leading EdTech company that develops personalized learning products for millions globally. They are seeking a Bilingual Customer Support Analyst to provide exceptional service and technical support to Rosetta Stone language learners, assisting with subscription, billing, and technical inquiries.
Responsibilities
- Deliver exceptional service and technical support to customers, ensuring a positive and professional experience
- Develop and maintain in-depth product expertise to effectively assist learners and resolve issues
- Analyze, diagnose, and troubleshoot technical support requests from users in a timely manner
- Communicate key product features, updates, and solutions clearly via email and phone
- Collaborate with Product, Engineering, and Account Management teams to identify solutions for customer issues
- Document all customer interactions in internal CRM systems, maintaining accurate records and tracking recurring issues impacting users
- Maintain a high level of professionalism while managing multiple customer requests efficiently
- Successfully complete assigned projects and support initiatives within established timelines
Skills
- Bachelor's Degree
- 1+ years experience in a customer-facing role in a corporate setting
- Strong written and verbal communication skills
- Fluent Spanish speaking, reading and writing skills are required
- Excellent analytical, diagnostic and troubleshooting skills
- Ability to prioritize tasks and work efficiently
- Energetic and positive person who works well both independently and in a collaborative group setting
- Detail-oriented and exceptionally organized
- Quick learner who demonstrates initiative
Benefits
Company Overview
At IXL Learning, we are passionate about improving learning for all. It was founded in 1996, and is headquartered in San Mateo, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.ixl.com/.
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