EconoLease is a fast-growing finance business specializing in restaurant equipment financing. The Inside Sales Representative – Loyalty will focus on strengthening relationships with existing customers, enhancing retention, and identifying additional business opportunities.
Responsibilities
- Retention & Customer Experience
- Proactively engage existing customers to strengthen relationships and ensure continued satisfaction
- Provide tailored solutions that support customer needs and build long-term loyalty
- Conduct outbound calls and follow-ups to support renewals, upgrades, and ongoing engagement
- Manage payout requests, cancellations, and retention activities, aiming to preserve customer relationships wherever possible
- Identify and act on opportunities for upsell, cross-sell, or referral to additional products and services
- Maintain accurate records of all customer interactions and outcomes in Salesforce and EFS Online
- Achieve retention and customer experience KPIs while maintaining quality standards
Skills
- Bilingual in English and French (written and spoken) is required
- Demonstrated experience in customer service, retention, or account management
- Strong problem-solving and negotiation skills, with the ability to manage objections and preserve customer relationships
- Proven ability to uncover upsell and cross-sell opportunities within existing accounts
- Excellent verbal and written communication skills with a customer-first mindset
- Strong organizational, time management, and prioritization skills
- Proficiency with CRM systems (Salesforce preferred) and Microsoft Office Suite
- High attention to detail, accuracy, and accountability in managing customer outcomes
- Self-motivated, resilient, and adaptable in a fast-paced environment
Benefits
- Casual dress
- Corporate fitness program
- Comprehensive benefits package
- Competitive compensation package with a discretionary bonus
- Social company gatherings
- A fun and enriching work environment geared towards personal and professional growth
Company Overview
EconoLease Financial Services in Canada, is part of the SilverChef Group with operations in Australia, New Zealand, the United States and Canada. It was founded in 1986, and is headquartered in Vancouver, BC, CA, with a workforce of 201-500 employees. Its website is http://www.silverchef.ca.
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