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Role Description
This role involves supporting customer-facing activities and managing projects to deliver on-time solutions as a SaaS Build Specialist.
- Effective provisioning, installation, configuration, solution migration, and maintenance of systems hardware and software within Infios’s Cloud network
- Utilizes various automation, monitoring, and service management tools & techniques to troubleshoot issues and perform performance tuning
- Involved in architectural decision making, providing recommendations based on knowledge and past experience
- Ensures that system infrastructure, operating systems, software systems, and security mechanisms adhere to best practices and organizational standards
- Participates in technical research and development to enable continuing innovation and automation on SaaS migration and upgrades
Qualifications
- Technical Associate Degree or Bachelor Degree in IT, Computer Science, or related field
- 3+ years of experience administering Cloud based infrastructure – AWS, Azure, OCI
- Deep understanding of Microsoft technologies including Active Directory, Group Policy, Remote Desktop Services, IIS, Failover Clustering, and common server OS including Server 2022
- Background in Microsoft SQL from a DBA and programming perspective
- Experience with Terraform, Kubernetes, Helm, Jenkins, Python, PowerShell scripting is a plus
- SOC, PCI, and other compliance standards knowledge a plus
- Previous experience working on Infios systems is a plus
- Experience managing projects in a customer-facing role
Requirements
- Ability to provide superior customer satisfaction
- Enjoys intellectual challenges/troubleshooting
- Strong written and verbal communication skills facilitated by excellent interpersonal skills
- Ability to manage stress in a productive manner
- Ability to confidently deal with clients and deliver messages effectively
- Ability to use critical thinking and logic skills to isolate and resolve technical issues in a timely manner
- Ability to prioritize and escalate where necessary
- Attention to detail, ability to manage changing priorities and be focused, motivated and enthusiastic
- Possess strong sense of teamwork, integrity, self-motivation, positive attitude, and initiative
Benefits
- Opportunity to work remotely in Brazil
- Commitment to inclusion in the workplace
- Safe and welcoming environment where every individual’s unique experiences and perspectives are valued
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