About the position
Requirements
• 5 or more years in the below
• Business Analyst role supporting the software lifecycle
• Maintaining vendor-managed software and supporting application upgrades.
• Implementing software configurations and enabling application enhancements.
• Working with Business users and external stakeholders to identify process improvements and optimizations.
• Experience in interacting with customers and resolving application helpdesk tickets and service requests
• Experience in creating test case documents, performing regression testing and supporting UAT
• Ability to create business communication documents
• Maintaining vendor-managed software and supporting application upgrades.
• Implementing software configurations and enabling application enhancements.
• Working with Business users and external stakeholders to identify process improvements and optimizations.
• Experience in interacting with customers and resolving application helpdesk tickets and service requests
• Experience in creating test case documents, performing regression testing and supporting UAT
• Ability to create business communication documents
Nice-to-haves
• Experience in Agile environment and System development
• Experience with Test script maintenance and Test automation using Selenium or other automated testing tool (nice to have)
• Knowledge of vendor-based application release cycle and ticket management
• Experience in Agile environment and System development
• Experience with Test script maintenance and Test automation using Selenium or other automated testing tool (nice to have)
• Working in a government or correctional environment.
• Experience with SQL.
• BA experience with the ability to understand and document Business requirements.
• Experience in change management systems.
• Knowledge of vendor-based application release cycle and ticket management. • Good business process mapping and process capture through Visio flow diagrams.
• Ability to identify integration points.
• Knowledge of reporting and dashboards maintenance.
• Experience in process improvements and IT systems integration.
• Ability to work with cross-functional teams.
• Ability to work with business teams and good communication and presentation skills.
• Experience in User Acceptability Testing, running regression tests on systems, and identifying, designing, and optimizing new and existing test cases.
• JIRA experience.
• Follow Good Documentation Practice.
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