This position is responsible for working with leaders and process owners to identify and lead transformational end to end process improvement initiatives focused on operational results such as productivity, quality, unit cost, and timeliness. The improvement efforts will include a broad evaluation of people, process and technology, focused on improving the customer experience and improving operational metrics. This individual will introduce an innovative and “out of the box” thinking style as they lead improvement strategies for operational business capabilities while skillfully applying continuous improvement methodologies. The role’s primary job functions will support Mutual Funds Operations.
Job Duties and Responsibilities
- Lead the identification of transformational improvement opportunities, prioritization and alignment across leaders to ensure achievement of operational improvement goals within large operations units. Work with business leaders to understand the voice of the customer and to collect pain points.
- Lead (plan, organize, control and evaluate) highly complex cross-functional business process improvement initiatives fully utilizing the Lean Six Sigma methodologies in support of divisional and departmental goals.
- Collaborate with IT to develop technical solutions to improve operational capabilities and improve the customer experience.
- Develop and maintain a divisional roadmap (people, process, technology) in partnership with senior leaders and actively track progress toward objectives.
- Continually research and evaluate the external marketplace for best practices and how they could be applied. This includes evaluation of vendor proposal and contracts.
- Partner with the Customer Experience and the Strategy Office to ensure the processes are being operationalized appropriately according to corporate guidelines.
- Provide cross-functional leadership and support of business process transformation. Serve as a collaborative resource to mentor and support business process improvement initiatives throughout the division.
Required Job Qualifications
- Bachelor’s degree or equivalent work experience.
- Lean six sigma green belt and process improvement experience required. Black belt preferred.
- Mastery business analyst knowledge
- Significant experience leading, influencing and communicating change.
- Proven strategic thinking and business acumen.
- Demonstrated ability to take initiative and self-manage multiple workstreams with minimal direction and oversight
- Ability to build relationships across functional silos and within multiple levels of the organization
- Strong coaching and mentoring skills.
Pay Transparency
Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $94,389.00 - $127,703.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.
Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.
The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.
Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.
Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources.
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