Job title:
Business Relationship ManagerJob Description:
What you’ll be doing:
Manage the risk-based inspection regime against identified Large Businesses (employing a direct labour force and/or sub-contractors) by undertaking Managing Gas Safety Assessments and the co-ordination of planned field inspections working with all field staff.
Ensure that Large Businesses work in compliance with recognised industry standards and that gas safety is managed effectively.
Act as the day-to-day manager and central point of contact for the large businesses and GSMR relating to all technical/operational matters, ensuring that all GSR strategies are fully implemented, within assigned registrations.
Work with and support all Field Operational Teams
(OMs/Inspectors) to ensure that any monitoring requirements are effectively and efficiently undertaken and feedback is delivered in a timely and constructive manner.
Support enforcement bodies (e.g. HSE and local authorities) where needed in dealing with large business activities.
Effectively support the escalation of complaints against service (internal and external). Work through to a natural conclusion for complex or those of a sensitive nature that has been raised against a Large Business or GSMR.
Effectively support the application of proportionate sanctions in a timely manner in respect of registered businesses.
Maximise opportunities and minimise the risk to service that helps Gas Safe Register achieve its core objectives.
Proactively ensure personal safety and the safety of others by ensuring that the companies Health and Safety Policy and risk assessments are adhered to.
Support the business via Stakeholder activities as and when required.
Support other departments as and when required e.g., Technical.
Ensure all administration tasks are completed within prescribed timescales.
Comply with Capita company policies.
What we’re looking for:
Essential:
Subject matter expert (SME) with extensive gas industry experience and relevant qualifications -
Must hold as a minimum the following ACS certificates of competence: CCN1, CENWAT1, CKR1, HTR1. Ideally the applicant will have additional ACS certificates in LPG, Non-Domestic & Catering, LAU1 and DAH1.
In-depth knowledge of Enforcement Bodies affected by the Registration Scheme.
Ability to use tools and undertake any appropriate tests and checks during inspection work i.e., be physically fit to work on all types of gas meters, pipework, and appliances an at low (on floor), medium (at kitchen cupboard heights) and higher levels (use of step and extendable ladders).
Relevant experience and/or qualification in a management discipline. Relevant Auditor qualification.
In-depth knowledge of Gas Industry Sector affected by the Registration Scheme.
Appropriate underpinning gas industry experience, knowledge and technical skills.
Full, clean drivers license.
Other skills / experience:
Ability to liaise with businesses and corporate contacts, build and develop relationships.
An excellent written and verbal communicator able to manage people and situations to achieve business objectives.
To effectively solve problems and manage risk to ensure achievement of targets.
Key understanding of KPIs & PIs relating to the contract.
Presentation and facilitation skills.
Strong negotiating skills.
Computer literate, with experience of using Microsoft Office packages (e.g. Word, Excel, PowerPoint & Outlook)
Ideally, some experience or qualification in project/contract management.
What’s in it for you?
A competitive salary plus company car
23 days’ holiday (rising to 27) with the opportunity to buy extra leave
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
Unlock Your Potential with Capita
At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering endless opportunities to expand your skills, explore new paths, and advance your career.
Join us and discover a career with purpose. #CareersWithPurpose
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Equal Opportunities
At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss.
For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com
As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.
Location:
Home-Based - GBR,
United KingdomTime Type:
Full timeContract Type:
Permanent