Certified Gainsight Administrator (Temporary Part Time)
Role Type: Temporary, Part-Time (15–20 hours/week)
Reports to: Director, CS Ops
Certification Required: Gainsight Administrator Level 3 Certification
Role Overview
We are looking for a highly technical, Gainsight Certified Administrator to serve as our primary "Builder." You will be responsible for the end-to-end technical execution of requirements provided by CS Ops and Leadership. This is not a strategic planning role; it is a hands-on configuration role focused on building robust data models, complex rules, and automated customer journeys that scale.
Key Responsibilities
- Technical Build & Configuration: Execute the technical setup of Gainsight features including Data Designer, Rules Engine, Journey Orchestrator, and Health Scorecards.
- Data Architecture: Manage data ingestion from Salesforce and external sources. Perform data cleaning and mapping to ensure 100% data integrity.
- Journey Execution: Build multi-step, automated email programs in Journey Orchestrator, including participant logic, token mapping, and multi-variant testing.
- Reporting & Horizon Analytics: Develop sophisticated dashboards and reports that provide "at-a-glance" visibility into customer health and OKR progress.
- System Logic & Troubleshooting: Proactively monitor rule success/failure logs, fix broken syncs, and optimize existing rules for better platform performance.
- Technical Documentation: Maintain documentation of the technical builds and logic flows created so the CS Ops team understands the "why" behind the "how."
Required Technical Skills
- Gainsight Certification: Active Gainsight Certified Administrator (Level 3) is mandatory.
- Data Modeling: Expert-level understanding of Gainsight’s Data Object model (MDA) and how it interacts with Salesforce objects (Accounts, Contacts, Custom Objects).
- Advanced Logic: Experience using calculated fields, TO_STRING / TO_DATE transformations, and complex filters in Data Designer.
- Salesforce Integration: Strong grasp of the Gainsight-Salesforce connector and the ability to troubleshoot sync errors between the two platforms.
- Process Orientation: Ability to take a written business requirement and visualize the step-by-step logic needed to build it in the Rules Engine.
Nice-to-Haves
- Experience with Survey logic and conditional formatting within JO.
- Background in SQL or advanced Excel (for complex data manipulation).
- Previous experience in a high-growth SaaS environment focusing on Renewals and Expansions.