Chat & Email Support Representative

This is a remote position. We are looking for a customer-focused and tech-savvy Chat & Email Support Representative to join our this remote role you will be responsible for handling inbound client communications via chat and email resolving issues and delivering an outstanding support experience. Key Responsibilities: • Respond promptly to customer inquiries through live chat and email • Troubleshoot common product or service-related issues and provide clear professional resolutions • Escalate complex queries to the appropriate internal remote departments when needed • Maintain accurate records of interactions using CRM and support platforms • Collaborate with cross-functional remote teams to ensure consistent customer satisfaction Requirements • 1 2 years of experience in customer support preferably in a remote or digital environment • Strong written communication and problem-solving skills • Comfortable using support tools like Zendesk Intercom or similar platforms • Ability to multi-task and remain organized in a remote work setting • Self-motivated and proactive in identifying customer needs Benefits • Competitive hourly rate or salary based on experience • Flexible scheduling and the ability to work remotely full-time • Supportive collaborative and growth-oriented remote team culture • Paid training and career development opportunities • Tools and resources to succeed in a professional remote work environment 1 2 years of experience in customer support, preferably in a remote or digital environment Strong written communication and problem-solving skills Comfortable using support tools like Zendesk, Intercom, or similar platforms Ability to multi-task and remain organized in a remote work setting Self-motivated and proactive in identifying customer needs Apply tot his job