Join the Amex GBT Team as a Client General Manager and Drive Growth in Global Multi-National Accounts
Amex GBT is a leading company in the travel industry, dedicated to making a positive impact through innovative solutions and exceptional customer experiences. We're seeking a highly skilled Client General Manager to lead our global account management strategies and drive growth in profitability and client relationships. As a Client General Manager, you will have the opportunity to work with a diverse portfolio of global multi-national accounts, developing and implementing innovative solutions that meet their unique needs and drive business success.
About Amex GBT
At Amex GBT, we believe that travel can be a force for good. Our company is built on a foundation of innovation, customer-centricity, and a passion for delivering exceptional experiences. We're committed to creating a culture that values diversity, equity, and inclusion, and we're dedicated to making a positive impact on the communities we serve.
Job Summary
The Client General Manager will lead innovative account management strategies, focusing on growing profitability and deepening client relationships within a portfolio of global multi-national accounts. The successful candidate will have a strong and diverse skillset in relevant areas, including outstanding relationship management and consultative sales skills, a sophisticated ability to synthesize client needs and identify innovative solutions, and a strong understanding of the external market and the Amex GBT value proposition.
Key Responsibilities
- Research the marketplace and competitor products and services to highlight the value that distinguishes Amex GBT products, benchmarking, and technology as critical value drivers.
- Develop an in-depth understanding of key business drivers, organizational culture, and the competitive position of clients.
- Lead the global efforts for assigned portfolio across 4 regions and 50+ countries, guiding regional market leads in their efforts to support client global goals/initiatives.
- Lead sales efforts to deliver multiple revenue streams and further penetrate accounts, with a focus on driving non-transactional, premium revenue.
- Increase profitability by proactively identifying new opportunities and delivering innovative solutions that contribute to our clients' success.
- Develop creative pricing strategies and contribute to ongoing client P&L management and client retention.
- Lead business planning, C-Level executive reviews, quarterly and annual reviews, and business negotiations on rebids for strategic accounts.
- Enhance the Amex GBT value proposition through policy consultation, researching white paper needs, technology road mapping, optimizing online solutions, and event content development.
- Build strong relationships with clients to ensure trusted partnerships.
Requirements and Qualifications
Essential Qualifications:
- 5+ years of global account/client management experience with strong proven people leadership skills.
- Previous customer/client-facing experience and client relationship management skills with global clients.
- Proven track record of delivering a data-driven, analytical approach to the client's travel program in a consultative manner.
- Proven success in consultative selling, growing client revenue and profitability, and communicating Amex GBT's value proposition.
- Demonstrated ability to build strategic vision, account plans, action plans, set and measure goals, and project management, prioritization, and planning skills.
- Strong business and financial competence with a consistent track record of gaining results and achieving targets.
- Sophisticated range of communication, presentation, and influencing skills.
- Proficient and comfortable with using various software platforms, including PowerPoint, Excel, Word, and Salesforce.
Preferred Qualifications:
- Travel industry experience.
- Previous global service delivery/account implementations experience.
- Proven innovative problem-solving abilities and decision-making skills.
- Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions.
- Demonstrated ability to proactively build and maintain a comprehensive network, both internally and externally.
Career Growth Opportunities and Learning Benefits
At Amex GBT, we're committed to helping our colleagues achieve success and grow in their careers. We offer a range of learning and development opportunities, including:
- Global tuition assistance.
- Access to over 20,000 courses on our learning platform.
- Leadership courses.
- New job openings available to internal candidates first.
Work Environment and Company Culture
We strive to create a culture that values diversity, equity, and inclusion. Our company culture is built on a foundation of:
- Flexibility and work-life balance.
- Inclusive and collaborative environment.
- Opportunities for growth and development.
- Recognition and rewards for outstanding performance.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- Competitive base salary ($70,000 - $140,000 per annum).
- Annual Incentive Award plan or Sales Incentive Plans.
- Equity Incentive Plan.
- Comprehensive US benefits programs.
- Flexible benefits tailored to each country.
- Travel perks.
- Wellbeing resources.
Why Join Amex GBT?
By joining Amex GBT, you'll have the opportunity to:
- Work with a leading company in the travel industry.
- Drive growth and innovation in global multi-national accounts.
- Develop your skills and expertise in a dynamic and supportive environment.
- Be part of a culture that values diversity, equity, and inclusion.
- Enjoy a competitive salary and benefits package.
How to Apply
If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box" - please apply anyway. You may be exactly the person we're looking for!
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Your Future Starts Here
Don't miss out on this exciting role. We are looking forward to hearing from you. Apply now and take the first step towards a rewarding career with Amex GBT!
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