Client Support Specialist ID-1639 – Amazon Store

Who are we?

We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.

The role

What will you be doing?

Client Administrator
Location: Basingstoke (minimum 2-3 days a week in office)
Salary: £25k

What will you bring?

We are looking for a Client Administrator to provide our customers with an excellent on-boarding and renewal experience, whilst delivering accuracy, attention to detail and exceptional customer service.

You will liaise with internal and external clients/brokers working collaboratively as a team using the most appropriate communication method. Your attention to detail and accuracy will be key when uploading monthly data files and reconciling the member data for client invoices.

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In this role you will:

• Build and maintain effective relationships with all clients/brokers.
• Manage, prioritise and take accountability for own workflow to maintain quality of service.
• Have excellent administration communication skills both written and verbal.
• Challenge current processes and explore new ways of working for continuous improvement.
• Be able to adapt and be flexible due to changing priorities.
• Have a willingness to maintain and develop own technical knowledge and expertise in all products, processes, and procedures.
• Demonstrate the ability to work in a team, as well as on own initiative.
• Have strong IT skills including Microsoft and Excel experience.

The ideal candidate will have proven experience in a customer focussed environment, preferably within financial services, insurance, or within a regulated environment.

The successful Client Administrator can expect:

• Generous Bonus
• Company funded Health Cash Plan
• DC Pension scheme
• Life, medical and income Insurance
• Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
• 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
• Salary sacrifice electric car scheme with free on site electric chargers

Why join us?

At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.

We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.