Eurofins is an international life sciences company providing analytical testing services to ensure the safety and authenticity of products. The Collections Specialist will manage a portfolio of client accounts, contact clients for payment of past due invoices, and resolve account issues while maintaining excellent customer service.
Responsibilities
- Monitor and maintain accounts within assigned portfolio (large accounts)
- Contact clients via verbal and written communication for payment of past due invoices
- Provide information and/or documentation to both internal and external clients
- Interact with Collections Manager and Operation Designees to resolve client issues
- Maintain current and accurate account notes in collections software
- Provide updates on accounts to Collections Manager, Operations and Sales as needed
- Work daily follow up queue in collections software
- Notify the Collections Manager of negative payment patterns
- Facilitate and/or attend conference calls specific to collections activity on client accounts
- Resolve cash discrepancies on client accounts by research in Oracle of payment application
- Process credit card payments
- Complete side projects/ task as assigned by Collections Manager
- Additional duties as assigned
Skills
- High School Diploma or equivalent
- At least 1 year of Collections/ Accounts Receivable experience or customer service experience
- Computer skills
- Authorization to work in the United States without restriction or sponsorship
- Professional working proficiency in English is a requirement, including the ability to read, write and speak in English
- Previous Collections experience
- Previous Accounts Receivable experience
- Knowledge of the Accounting process
- Customer service experience - internal and external
- AS/AA in Accounting or related field is a plus
- General business concepts
- General accounting knowledge
- Computers and accounting software knowledge
- Basic mathematical principles
- Knowledge of collections policies, procedures and best practices
- Strong written and verbal communication skills
- Active listening skills
- Negotiation skills
- Problem solving skills
- Organizational skills
- Strong customer service skills
- Detail oriented
- Ability to employ tact and discretion in business-related conversations
Benefits
- Comprehensive medical coverage
- Life and disability insurance
- 401(k) with company match
- Paid holidays
- Paid time off
- Dental and vision options
Company Overview
- Eurofins provides testing and support services to the pharmaceutical, food, environmental, and consumer products industries. It was founded in 1987, and is headquartered in Dublin, Dublin, IRL, with a workforce of 10001+ employees. Its website is http://eurofins.com.