Toronto Hydro is a utility company that is seeking a Community Relations Coordinator to support its construction work program. The role involves coordinating projects, responding to customer and stakeholder issues, and providing operational data support.
Responsibilities
- Delivery of engagement and communication activities, liaising with internal and external stakeholders to support work program delivery
- Provides timely and accurate reporting and regular status updates on current projects in support of corporate and departmental strategic goals through scorecard reporting
- Provides project marketing support for various internal and external publications
- Facilitates the coordination and execution of special community meetings/events within the community to discuss relevant long term construction plans
- Provides administrative support to assist in departmental operations, including invoicing, budgeting, management of the Customer Telephone System (IVR), updating our Project Database and Microsites
- Provides support with customer issues and outages
- Monitors and supports the work of students and administrative staff
Skills
- University/ Bachelor's degree in Business, Communications, Political Science, Public Relations or relevant field
- One (1) to three (3) years of experience working in a business environment, customer service, communications, and/or operations
- Strong knowledge of Microsoft Office Suite (Excel, Word, Access, PowerPoint), customer relationship management tools
- Working knowledge of communication channels
- Experience in a regulated environment, including electricity distribution
- Experience in event planning
- Business analytical acumen
- Demonstrates strong knowledge of Project Management principles
- Demonstrates critical thinking ability to find sound resolutions to customer inquiries
- Possesses strong written and verbal communication skills, with attention to detail, to effectively communicate with internal and external stakeholders and customers
- Manages time effectively by prioritizing work and completing assignments by deadlines; proven ability to orchestrate multiple activities at once; maintains information and measurement systems and files
- Demonstrates self-motivation; finds innovative and creative solutions to solve problems
- Builds Strong Relationships: Prioritizes time for the development of relationships and leverages to influence as appropriate
- Customer Focus: Demonstrate strong interpersonal skills and a desire to work in a team oriented, open and collegial environment; models customer-focused behavior in all actions and decisions, particularly when interacting directly with customers
- Drive Results & Accountability: Understands and appropriately considers the alignment of work to organizational strategy and its impact on the broader team and department; establishes credibility by demonstrating high standards for the work in their area
- Champions Change, Productivity & Innovation: Learns and adopts continuous improvement methods for all areas of their responsibility, while identifying and mitigating risks; suggests changes or supports new and/or modified processes which contribute to improved productivity, departmental / divisional performance
- Collaboration & Learning: Learns from experience, actively pursues learning and self-development, seeks feedback from leader and team and uses technical/ functional expertise
Benefits
- 100% employer paid Health & Dental benefits
- 24/7 access to Employee & Family Assistance Program and Virtual Healthcare
- Company-paid life insurance and long term disability
- Spending account to support fitness goals (e.g. gym memberships)
- Competitive paid time off (including vacation and parental leave)
- Defined Benefits Pension Plan through OMERS
- Career development and tuition reimbursement
- Exciting employee engagement and appreciation events throughout the year
Company Overview
Toronto Hydro is the largest municipal electricity distribution company in Canada, serving approximately 740,000 customers in Toronto. It was founded in 1999, and is headquartered in Toronto, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is http://www.torontohydro.com/.
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