Crawford & Company is a global leader in the claims management industry, dedicated to restoring lives and communities. They are seeking a Content Claims Inventory Specialist to manage and process claims, ensuring quality and timely service while communicating effectively with all parties involved.
Responsibilities
- Communicate with adjusters/policyholders to acknowledge receipt of claims, explain their role as Content Inventory Specialists and their respective role in the claims handling process
- Complete physical inventory of the contents impacted by the covered loss. Identify claim type and apply appropriate methodology based on the circumstances of the contents loss. May be exposed to diverse conditions (cold, heat, rain, debris, etc.)
- Ensure consistent and quality/turnaround of all claims in accordance with the Company’s productivity and performance standards and our client’s SLA requirements
- Independently manage claim load to promote/achieve the timely turnaround/closures of all claims
- Communicate with all parties (adjusters/policyholders/contractors) in adherence with edjuster’s commitment to timely and informative updates on the content claims process
- Complete/submit detailed work/time logs on a daily basis, for all claims processed
- Maintain claim related notes in the Company’s Claims System/Web-application, exclaim, relating to incurred hours over productivity standards, as well as related to specific issues and other pertinent notes. Training will be provided
- Consistently promote edjuster’s brand, image and reputation in a professional and positive manner
- Uphold the Crawford Code of Business Conduct at all times
Skills
- Good verbal and written communication skills
- Strong attention to detail
- Strong analytical and problem solving skills
- Ability to work independently
- Strong computer skills (MS Office/Outlook/Excel, Etc)
- Excellent interpersonal skills including the ability to handle challenging situations and people
- Secondary (High School) Diploma
- Minimum 6 months work experience
- Continuous interaction with claimants and clients to exchange information, often requiring analysis of alternative courses of action
- This is a remote/work from home position. Employee must be able to provide: an adequate workspace, free of noise, high speed internet service, reliable personal vehicle and valid driver's license
- Overnight travel may be required
- Must be able to pass a background check and drug screen
Benefits
- Pay and incentive plans that recognize performance excellence
- Benefit programs that empower financial, physical, and mental wellness
- Training programs that promote continuous learning and career progression while enhancing job performance
- Sustainability programs that give back to the communities in which we live and work
- A culture of respect, collaboration, entrepreneurial spirit and inclusion
Company Overview
Based in Atlanta, GA Crawford & Company(R) (www.crawco.com) is the world's largest publicly listed independent provider of claims management and outsourcing solutions to carriers, brokers and corporates, with an expansive global network serving clients in more than 70 countries. It was founded in 1941, and is headquartered in Peachtree Corners, Georgia, US, with a workforce of 10001+ employees. Its website is https://www.crawco.com.Company H1B Sponsorship
Crawford & Company has a track record of offering H1B sponsorships, with 1 in 2025, 2 in 2024, 7 in 2023, 5 in 2022, 2 in 2021, 10 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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