Job title: Customer Service Representative in Lynnwood, WA at The Seer Group
Company: The Seer Group
Job description: Join a company that values its employees and customers alike. At Brennan Heating & Air Conditioning, we are committed to delivering exceptional service and quality products. We believe in fostering a supportive work environment where your contributions are recognized and rewarded.
Job Title: Customer Service Representative (CSR)
Location: Lynnwood, WA
Shift: Monday - Friday, 8:30 AM to 5:00 PM
Pay: $20 - $30/hr (DOE) + Sign on Bonus
Benefits: Enjoy comprehensive benefits including medical, dental, and vision insurance fully covered by the employer, a 401K plan with up to a 4% employer match, as well as paid holidays, vacation, and sick leave.
Job Type: Full-time
Position Overview:
The Customer Service Representative will deliver the highest level of quality service to our customers, ensuring their needs are met and their concerns are addressed promptly and effectively.
Essential Job Functions:
- Acknowledge, confirm, enter, process, and monitor customer orders.
- Provide frequent order status updates to customers and sales representatives.
- Deliver timely and accurate customer support via phone and electronic communication.
- Establish and maintain accurate account details for customers.
- Process returns, including warranty claims, for customers.
- Deescalate and handle customer complaints with professionalism.
- Answer incoming service calls in the order they are received.
- Contact customers to schedule service appointments for technicians.
- Perform outbound calls to existing customers to enhance service relationships.
- Create service tickets and schedule appointments accurately.
- Review and maintain customer account information.
- Interact with customers through various channels (phone, email, online chat, in-person) to provide support and information on products and services.
- Collect and enter orders for new or additional products or services.
- Address customer questions and complaints; escalate issues as necessary.
- Ensure appropriate actions are taken to resolve customer problems and concerns.
- Maintain detailed records of customer interactions, inquiries, complaints, or comments.
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Competencies:
- Excellent communication skills, including active listening.
- Strong written and verbal communication abilities.
- Service-oriented mindset with a focus on resolving customer grievances.
- Ability to handle sensitive customer concerns while proactively recommending solutions.
- Capability to prioritize tasks effectively in a fast-paced environment.
Education and Experience:
- High school diploma and/or equivalent required.
- Previous customer service experience preferred.
- Proficiency in Microsoft Office Suite is essential.
Expected salary: $20 - 30 per hour
Location: Lynnwood, WA
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