The Agora Companies service 10+ affiliated publishing groups focused on helping individuals with finance, health, and lifestyle. They are seeking a Customer Service Representative to support their brand promise by resolving customer issues, assisting with account-related questions, and handling inbound sales calls.
Responsibilities
- Resolve customer issues efficiently, ideally on first contact
- Assist customers with account-related questions, product support, and account navigation
- Handle inbound sales calls for newsletter products
- Educate customers on how to avoid future issues and maximize product value
- Retain valued customers through respectful, solution-oriented communication
- Track customer feedback and share insights with internal teams
- Contribute to a customer-centric culture
- Think critically and independently to troubleshoot and resolve customer concerns
- Remain flexible and assist with additional duties as needed
Skills
- 1–2 years of customer service experience, preferably in a call-center setting
- Exceptional interpersonal and verbal communication skills
- Strong problem-solving abilities and independent thinking
- Working knowledge of Microsoft Office and Excel
- Interest in learning about investing and financial trends
- Ability to adapt in a fast-paced, high-volume environment
Benefits
- Medical, vision, and dental insurance plans
- 401(k) plan with employer matching
- Generous vacation time and paid holidays
- Casual dress code
- Highly flexible environment
Company Overview
At The Agora Companies, we bring bold new ideas, unconventional viewpoints, perspectives and strategies to the global marketplace. It was founded in 2001, and is headquartered in Baltimore, Maryland, USA, with a workforce of 501-1000 employees. Its website is https://14west.us/.
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