Join blithequark as a Customer Service Representative and Assistant Account Manager
At blithequark, we're passionate about delivering exceptional customer experiences and building lasting relationships with our clients. As a key member of our customer service team, you'll play a vital role in ensuring our customers receive the highest level of support and service. We're now seeking an experienced and skilled Customer Service Representative and Assistant Account Manager to join our dynamic team.
About the Role
The Assistant Account Manager works closely with our Account Managers and Senior Account Managers to provide top-notch customer service, process orders, and perform various administrative tasks. As a Customer Service Representative and Assistant Account Manager, you'll be the primary point of contact for our customers, addressing their queries, concerns, and needs in a professional and timely manner.
Key Responsibilities
- Enter orders with complete job specifications into our core business system, ensuring accuracy and efficiency.
- Process and prepare shipping and mailing instructions, as well as route proofs and materials supplied by customers.
- Assist with processing change orders, gathering information for Account Managers or Senior Account Managers, and maintaining customer standing instructions and profiles.
- Provide exceptional customer service by responding to phone calls and emails, resolving customer complaints, and addressing concerns in a timely and professional manner.
- Maintain an accurate and up-to-date filing system, including sample books/issues and master job files.
- Take initiative to assist other teams when needed, providing desk coverage for Account Managers, and managing their duties when they're out of the office.
- Perform other duties as assigned, including miscellaneous errands and special projects, as required by Account Managers or Senior Account Managers.
Essential Qualifications
To succeed in this role, you'll need:
- A minimum high school diploma or GED, along with some customer service experience.
- Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
- Strong organizational skills, attention to detail, and analytical and problem-solving abilities.
- The ability to act with integrity, professionalism, and confidentiality, maintaining the highest standards of customer service.
- Proficiency in Microsoft Office Suite or related software, with a willingness to learn various computer software applications, including order entry and job ticket systems.
Preferred Qualifications
While not essential, the following qualifications are highly desirable:
- An Associate's degree (A.A.) or equivalent from a two-year college or technical school.
- Six months to one year of related experience and/or training, or an equivalent combination of education and experience.
- Familiarity with Technique Operating System.
Skills and Competencies
To excel in this role, you'll need to possess:
- Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Excellent problem-solving and analytical skills, with the ability to resolve customer complaints and concerns.
- A customer-centric approach, with a focus on delivering exceptional service and support.
- The ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- A willingness to learn and adapt to new software applications, processes, and procedures.
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to the growth and development of our employees. As a Customer Service Representative and Assistant Account Manager, you'll have the opportunity to:
- Develop your skills and expertise in customer service, account management, and administrative support.
- Gain experience with various software applications, including order entry and job ticket systems.
- Build strong relationships with customers, colleagues, and senior management.
- Take on additional responsibilities and contribute to the success of our team.
Work Environment and Company Culture
At blithequark, we pride ourselves on our dynamic and inclusive work environment. Our team is passionate about delivering exceptional customer experiences, and we're committed to supporting our employees in their roles. You'll enjoy:
- A collaborative and supportive team environment.
- Opportunities for growth and development.
- A competitive hourly rate of $16-$20.
- A comprehensive benefits package, including opportunities for professional development and training.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- A hourly rate of $16-$20.
- Opportunities for professional development and training.
- A comprehensive benefits package.
- A dynamic and inclusive work environment.
Physical and Travel Requirements
This role requires:
- Prolonged periods of sitting at a desk and working on a computer.
- The ability to lift 15 pounds at times.
- Access to and navigation of each department at our facilities.
- Minimal travel for seminars, company meetings, etc., which may require occasional overnight stays.
Equal Opportunities Employer
blithequark is an Equal Opportunity/Affirmative Action employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates, regardless of sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
How to Apply
If you're a motivated and customer-focused individual looking to join a dynamic team, we encourage you to apply for this exciting opportunity. Please submit your application, and our HR team will be in touch to discuss your qualifications further.
If you need assistance or a reasonable accommodation to apply for employment, please contact our HR Manager at (616) 818-4396.
We look forward to hearing from you and exploring how you can contribute to the success of blithequark!
Apply Now