Job Description:
• Provide excellent customer service via incoming and outgoing telephone calls, e-mails, chat, and other correspondence – including Tier 1 and Tier 2 Technical Support.
• Document all customer service inquiries in the case management system.
• Assist the Manager in the development and maintenance of the NCCER Support Site.
• Work effectively with other departments at NCCER to troubleshoot or solve problems/issues.
• Utilize the internet to provide online assistance and support customers with problem-solving requests.
Requirements:
• At least 2 years of Customer Service experience strongly preferred.
• Associate's degree preferred.
• Strong written and verbal communication skills, excellent telephone skills.
• Excellent typing skills and ability to document customer interactions in real-time during calls.
• Analytical and problem-solving skills.
• Experience handling multiple duties and deadlines.
• Strong organizational skills and ability to work independently.
• Dependable in attendance and performance.
• Software Skills: Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), Salesforce experience preferred.
• Internet navigation and research skills.
• Knowledge of proprietary websites.
Benefits:
• NCCER is an equal opportunity employer.
• Provides reasonable accommodations to individuals with disabilities.
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