Honeywell is a leading software-industrial company that addresses critical challenges in automation and energy. The Customer Success Specialist will ensure a smooth customer journey from purchase to productivity, monitor customer health, and drive product adoption while maintaining strong customer relationships.
Responsibilities
- Support customer relationships to retain revenue and to grow the monthly recurring revenue
- Be involved in the entire customer lifecycle from pre-sales, on-boarding, and through the duration of the subscription period. This includes building, maintaining and presenting customer centric support/usage scorecards and reports
- Help drive product adoption with the customer and ensure quick time to value
- Develop a deep understanding of the product and communicate with customers about the most relevant features/functionality for their specific business needs
- Monitor accounts and tracks usage to minimize churn and work proactively to eliminate any risk while driving adoption
- Work in a team centered environment to develop and constantly improve processes to engage customers and provide recurring value
Skills
- 1-2 years of account management experience within a success software-oriented business
- Experience in managing customers' expectations both large and small and knowing how and why to manage each differently
- Proven track record of being proactive, success oriented, analytics focused and predictive
- Demonstrate true passion for customers and their success
- Demonstrate organizational and project management skills
- Exemplary written and verbal communication skills
- Demonstrate facilitation and decision-making skills
- Strong listening and coordination skills to understand the customer's concern and able to work along internal and external technical teams to successfully resolve them
- Possess the ability to find solutions for customers that match the technology offerings within the business
- Drive customer success while embedding in with the Honeywell field teams to build a cohesive and collaborative working engagement
- A desire to work within a high performing, self-directed team
- Customer facing engagement skills and ability to manage relationships with decision-makers
- Strong and proven experience building and managing customer relationships
- Demonstrated experience in multiple vertical markets
- Comfort with ambiguity and a bias to work with a team to 'fill the organizational gaps' when they occur
- Ability to travel
- 5+ years' experience in a customer facing role; preferably at a SaaS company
Benefits
- Employer-subsidized Medical
- Dental
- Vision
- Life Insurance
- Short-Term and Long-Term Disability
- 401(k) match
- Flexible Spending Accounts
- Health Savings Accounts
- EAP
- Educational Assistance
- Parental Leave
- Paid Time Off (for vacation, personal business, sick time, and parental leave)
- 12 Paid Holidays
Company Overview
Honeywell is a technology and manufacturing company that produces products for the automation, aviation, and energy transition industries. It was founded in 1906, and is headquartered in Charlotte, North Carolina, USA, with a workforce of 10001+ employees. Its website is http://www.honeywell.com.Company H1B Sponsorship
Honeywell has a track record of offering H1B sponsorships, with 200 in 2025, 183 in 2024, 134 in 2023, 219 in 2022, 189 in 2021, 160 in 2020. Please note that this does not guarantee sponsorship for this specific role.
Apply Now