Join the Exness Team: Where Diversity Meets Innovation
Exness, a leading international fintech company, is seeking a highly skilled and customer-focused individual to join our team as a Customer Support Executive - Chinese Speaking. With over 2,100 employees from more than 100 nationalities, we pride ourselves on our global teamwork, incredible leadership, and learning culture. Our company has been providing traders with the best possible trading experience since 2008, and we're looking for talented individuals like you to help us achieve our mission.
About Us
At Exness, we value diversity and inclusivity, embracing the richness of our diverse team and promoting gender equality for all genders in our workforce. We're an equal opportunity employer, and we welcome individuals from all backgrounds, regardless of their race, color, religion, sex, national origin, sexual orientation, gender identity, or disability.
Job Summary
As a Customer Support Executive - Chinese Speaking, you will play a vital role in providing exceptional support and issue resolution to our existing clients. You will be the face of Exness, ensuring that our clients receive the best possible service across all types of communications. This is a unique opportunity to work remotely from your home city or any other location and be part of a dynamic team that values innovation and customer satisfaction.
Key Responsibilities:
- Provide support and issue resolution to existing clients via live chat, phone call, and email, ensuring excellent service and maintaining a good company image.
- Process client requests and solve issues by navigating multiple programs while paying attention to accuracy and detail.
- Escalate issues to the appropriate specialist when needed via Salesforce or Jira.
- Update clients on their request status accordingly.
- Verify documents submitted by clients within specific regions on an hourly basis.
- Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
- Understand the company's business functions and roles by attending company seminars and meeting the required assessment target.
- Achieve quarterly KPI targets set by the CS manager.
- Perform other ad hoc tasks assigned by the manager.
Requirements:
To be successful in this role, you should possess the following skills and qualifications:
- Language Skills: Good communication skills in English, and native Chinese speaking.
- Education: Bachelor's degree in business administration or a related field.
- Skills: Strong client-facing and communication skills, troubleshooting and multitasking skills, and customer service orientation.
- Personal Qualities: Self-motivated and highly reliable.
What We Offer:
At Exness, we're committed to providing our employees with a comprehensive benefits package and a supportive work environment. Here are some of the benefits and perks you can expect:
- Competitive Salary: A competitive and attractive salary that reflects your skills and experience.
- Learning Opportunities: Extensive learning opportunities, including professional training and certifications, soft skills development, free English courses, and trading workshops.
- Health and Life Insurance: Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care.
- Time Off: Generous time off, including 21 days of annual leave and paid sick leave.
- Wellness Programs: Allowance for sports club memberships or other physical exercise activities.
- Travel Benefits: Holiday flight tickets and accommodation coverage (within the yearly limit).
- Meal and Transportation Allowance: Meal and transportation allowance to support your daily needs.
- Education Allowance: Education allowance for your children's school and kindergarten fees.
- Team-Building Experiences: Outstanding team-building experiences and corporate parties to help you connect with your colleagues.
Career Growth Opportunities:
At Exness, we're committed to helping our employees grow and develop their skills. Here are some of the career growth opportunities you can expect:
- Professional Development: Opportunities to develop your skills and expertise through training and certifications.
- Career Advancement: Opportunities to advance your career within the company, with a clear path for growth and development.
- Mentorship: Access to experienced mentors who can guide and support you in your career.
Work Environment and Company Culture:
At Exness, we pride ourselves on our dynamic and supportive work environment. Here are some of the highlights:
- Remote Work: Opportunities to work remotely from your home city or any other location.
- Flexible Work Arrangements: Flexible work arrangements to support your needs and work-life balance.
- Diverse Team: A diverse team of over 2,100 employees from more than 100 nationalities.
- Inclusive Culture: An inclusive culture that values diversity and promotes equality for all genders.
How to Apply:
If you're a motivated and customer-focused individual who is looking for a new challenge, we'd love to hear from you. Here's an overview of our application process:
- Interview with the Talent Acquisition Team: Up to 40 minutes.
- English Test: Up to 30 minutes.
- Written Assessment: 1 day.
- Interview with the Trainer: 15 minutes.
- Final Interview: 1 hour.
Apply Now
We Encourage You to Apply!
Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team, and we're confident that you have the skills and experience we're looking for. Don't miss this opportunity to join our dynamic team and start your career with Exness.
Apply Now