This is a remote position.
Full-time (40 hours a week)Thursday to Monday, 5:00 AM - 2:00 PM Clinton Twp, MI time
Includes 1 hr unpaid break
Timezone: EST
Job Description
Step into an exciting role as a Daytime/night time with Weekend Coverage Customer Support Representative for a leading plumbing service provider. This unique position offers a perfect blend of weekday and weekend shifts, allowing you to be at the heart of the action during peak business hours. You’ll be the friendly, efficient voice customers rely on for everything from scheduling routine maintenance to managing urgent service requests. Your role is crucial in maintaining the smooth flow of operations, bridging the gap between customers, technicians, and internal teams. If you thrive in a dynamic environment, enjoy solving problems, and have a talent for building customer relationships, this position offers an unparalleled opportunity to showcase your skills and grow your career in customer service.
Responsibilities- Serve as the primary point of contact for customers during daytime hours, handling a diverse range of inquiries with professionalism and efficiency
- Manage the scheduling of home inspections, optimizing technician routes and customer convenience
- Oversee membership services, promoting benefits and assisting with sign-ups and renewals
- Coordinate closely with field technicians to ensure timely and effective service delivery
- Provide comprehensive support during team meetings and training sessions, ensuring continuous improvement of service quality
- Facilitate smooth shift transitions, especially during weekend coverage, maintaining continuity of service
- Perform meticulous data entry and conduct quality checks on customer information, ensuring database accuracy
- Adapt to varying call volumes between weekdays and weekends, maintaining consistent service standards
- Collaborate with other departments to resolve complex customer issues and improve overall service delivery
Requirements
Requirements- Proven experience in customer service, ideally within a service-oriented industry or fast-paced environment
- Excellent communication skills, both verbal and written, with a focus on clear and empathetic customer interactions
- Demonstrated ability to work a flexible schedule, including weekends, with a positive attitude
- Proficiency in CRM systems and eagerness to quickly master our specialized Service Titan software
- Strong problem-solving skills and the ability to make decisions independently when needed
- Detail-oriented mindset with excellent organizational and multitasking abilities
- Comfortable with technology and able to navigate multiple software applications simultaneously
- Ability to remain calm and effective during high-pressure situations or peak call times
- High school diploma required; additional customer service or technical certifications are a plus
- Remote work capability with a professional home office setup and reliable high-speed internet connection
- Flexibility to occasionally assist with additional hours or shift coverage as business needs require
- Proven experience in customer service, ideally within a service-oriented industry or fast-paced environment
Originally posted on Himalayas
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