Job Description:
• Analyze raw lead data to ensure high standards of accuracy and data hygiene.
• Formalize complex data into simplified formats for seamless dialer integration.
• Execute daily and weekly list uploads to ensure zero downtime for the outreach team.
• Apply revenue strategies to categorize lists for maximum engagement and ROI.
• Analyze campaign results to suggest data-driven improvements for list prioritization.
• Assist with capacity planning to align lead volume with agent availability and staffing levels.
• Oversee the end-to-end technical configuration of outbound campaigns within the dialer.
• Capture and document the specific nuances of current list-loading and campaign management workflows.
• Serve as the Subject Matter Expert when mapping data processes and logic to new platforms.
• Identify system gaps and advocate for enhancements cross-functionally to drive long-term efficiency.
Requirements:
• Bachelors degree preferred.
• Advanced Excel/Google Sheets knowledge- (VLOOKUP, Pivot Tables, Power Query, Data Cleaning) required.
• Ability to transform a raw list of 10,000+ leads into a highly segmented, efficient outreach plan.
• Experience with Looker (or similar BI tools) and enterprise dialer software (AWS Connect, Genesys) is preferred.
• Strong interest in revenue operations, business forecasting and the "why" behind data trends.
• A "measure twice, cut once" approach to data loading to prevent member experience friction.
• Ability to present findings and transition updates clearly to senior leadership.
Benefits: