Welcome to blithequark
At blithequark, we are passionate about empowering our customers to make informed financial decisions and improve their overall well-being. As a leader in the financial services industry, we have helped over 7 million customers access more than $40 billion in consumer credit since 2017. Our relentless focus on innovation and customer satisfaction has earned us numerous awards and recognition, including being named one of the World's Top Fintech Companies by CNBC and Best Places to Work by Built In.
About the Role
We are seeking a highly skilled and motivated Customer Service Representative to join our team, specifically supporting our Flex Pay buy now, pay later travel product. As a key member of our customer service organization, you will be responsible for delivering top-notch support to our customers through various channels, including phone calls, emails, chats, and text messages. Your primary goal will be to provide exceptional customer experiences, resolve issues promptly, and ensure that our customers receive the best possible solutions to their problems.
Key Responsibilities
- Provide superior customer care through prompt, courteous, and professional communication across multiple channels
- Aim to consistently exceed customer expectations by finding the best solutions for any problem or concern
- Provide thorough and accurate documentation to customer accounts across our communication channels
- Identify areas of opportunity for optimizing results and improving customer satisfaction
- Become an expert on all applicable tools and systems, including our products and processes
- Service accounts by investigating problems and finding resolutions to help overcome customer objections about payments while working towards solutions that best fit their needs
- Build and maintain collaborative relationships with all team members to ensure seamless support and resolve customer issues efficiently
- Meet and/or exceed production, quality, and customer service goals, while maintaining high standards of performance and professionalism
- Adapt to changing policies and procedures on a constant basis while maintaining high quality in your work
Essential Qualifications
To be successful in this role, you should have:
- A Bachelor's or Associate's degree preferred, although equivalent experience will be considered
- At least 1+ years of experience in customer support or customer retention role, with extensive experience in phone and email communication
- 6+ months of high-volume call center experience required, with a proven track record of delivering exceptional customer service in a fast-paced environment
- Financial services and travel industry experience preferred, although not essential
- Strong attention to detail, with excellent verbal and written communication skills
- Strong problem-solving and analytical skills, with the ability to think critically and outside the box
- Team player seeking a fast-paced and challenging environment, with a demonstrated ability to thrive in a collaborative and dynamic setting
- Ability to multi-task and work in a fast-paced environment, with proficiency in Microsoft, Cloud-based products, and Google apps
Preferred Qualifications
While not essential, the following qualifications are highly desirable:
- Experience in Hospitality/Travel, Finance/Lending, or eCommerce, with a deep understanding of the industry and its challenges
What We Offer
In return for your hard work and dedication, we offer a comprehensive range of benefits, including:
- Competitive hourly rate of $21.00/hour
- Great open office space, with a collaborative and dynamic work environment
- Paid time off (PTO), to ensure you have the time to relax and recharge
- Competitive 401(k) program, to help you plan for your future
- Comprehensive benefits package, including Medical, dental, vision, life insurance, and disability
- Conveniently located in the heart of Downtown Phoenix, close to light rail and public transportation
- Paid parking or platinum pass, to make your commute easier
- New Hire Training Program, to ensure you have the skills and knowledge to succeed in your role
- Wellness Incentive Program, to support your physical and mental well-being
- Kitchen fully stocked with snacks and beverages, to keep you energized throughout the day
Career Growth and Development
At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development opportunities, including:
- Regular feedback and coaching, to help you improve your performance and achieve your goals
- Opportunities for advancement, to help you progress in your career and take on new challenges
- Access to industry-leading training and development programs, to help you stay up-to-date with the latest trends and technologies
Company Culture
At blithequark, we pride ourselves on our collaborative and inclusive culture. We believe in fostering a work environment that is supportive, dynamic, and fun, with a range of activities and initiatives to promote employee engagement and well-being. Some of the benefits of our company culture include:
- A supportive and collaborative team environment, with a focus on teamwork and mutual respect
- Regular social events and activities, to help you get to know your colleagues and have fun
- A range of employee recognition and reward programs, to recognize and reward your achievements
How to Apply
If you are a motivated and customer-focused individual, with a passion for delivering exceptional support and driving customer satisfaction, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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