We are an MSP Mentor Top 100 company looking for an experienced Desktop Support Engineer to join our Service Desk team. The successful candidate is a disciplined, self-motivated engineer who enjoys working with people as much as he or she enjoys working with technology, servers and applications.
Responsibilities
- IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
- Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
- Remote access solution implementation and support: VPN, Terminal Services, and Citrix
- System documentation maintenance and review in ConnectWise
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
- Escalate service requests that require Escalation Specialist level support
- Taking support calls live for immediate triage
- Participates in on-call rotation as scheduled
Skills Desired
- 3 years or more of IT experience in a support role.
- Strong oral and written communication skills.
- Ability to switch tasks frequently.
- Solid network troubleshooting skills- TCP/IP concepts and LAN/WAN issues
- Microsoft certifications a significant advantage.
- Knowledge in all supported Microsoft Operating Systems (Windows 7,8, 8.1 and 10, Server 2008-2016) and Office products.
- Experience with Office 365 administration
- Experience with Windows Active Directory (User and Group Creation & Administration, GPOs.)
- Functional knowledge of Microsoft Exchange on premise and cloud
- Experience troubleshooting issues related to DHCP & DNS
- Ability to troubleshoot and resolve issues related to local and network printing.
- Strong Mobile device experience in relation to setup and email configuration.
- Experience with AV and AntiMalware products including ESET, MalwareBytes, Symantec, AVG and others
- Experience with Sonicwall firewalls a plus.
- Experience with Cisco ASA Firewalls and switches a plus.
- Experience with Connectwise and Kaseya a significant advantage.
- Apple experience is a desirable but not required
- This is a full time, permanent position. Benefits include Medical and Dental healthcare, short and long term disability insurance, and 401K programs.
- Location: Remote
Please note that this position will be dedicated to working with customers operating under U.S. export control rules (including ITAR). As a result, this position may include access to technology and/or software source code that is subject to U.S. export controls, including restrictions on who may have access. The Company may choose not to apply, or may be unable to apply, for a license as to any applicants whose access to export-controlled technology or software source code may require authorization. Accordingly, you will be required to provide information regarding your citizenship and immigration status that is relevant for determining whether you could work in the position without a license authorizing your access, and we may decline to proceed with any applicant whose ability to fill the position would depend on such a license.
Integrated IT is an Equal Opportunity Employer. Comark does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Integrated IT participates in E-Verify and will provide the federal government with Form I-9 information to confirm that employees are authorized to work in the U.S.